MONALISA FLORES
Summary
Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
VIPCARE-Davenport
04.2022 - Current
- Manage a care team of front and back-office medical assistants
- Manage office operations and performance to ensure that front office and back office care teams operate in an efficient, accurate, and patient-focused manner
- Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, admission management, ER utilization, patients not seen, etc
- Assists providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Practice Manager
COMPLETE CARE
11.2020 - 04.2022
- Manage team of 30 people, making sure we remain the #1 office in Central Florida
- Develop strategies and plan of action for direct reports and staff
- Advise patients on recovery path and assuring excellent care
- Ensure patient compliance, consistent stream of revenue and attorney retention.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Practice Manager
ORLANDO HEALTH
01.2018 - 11.2020
- Managed team of 30 employees, ensured top performance, and exceeded targets for revenue, margin, and growth
- Developed and executed monthly performance reviews
- Monitored actual financial performance and optimized budget
- Maintained excellent rapport with internal/external healthcare partners.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
Office Manager
INHEALTH MEDICAL ALLIANCE
11.2014 - 12.2018
- Supervised team of 20 employees, guaranteeing top care
- Monitored and maintained budget, office supply inventory
- Served as liaison between doctors/nurses and staff
- Guaranteed compliance with current healthcare regulations
- Responded to any alleged violations of rules, regulations, policies, and procedures.
Education
Bachelor's Degree, Accounting -
FLORIDA METROPOLITAN UNIVERSITY
01.2007
Certified X-Ray Technician -
HIGH TECH INSTITUTE
01.2002
Skills
- Bilingual (English and Spanish)
- Program/Project Management
- Collaboration
- Microsoft Office Suite
- Process Improvement
- Inventory Management
- Incidents Management
- Contract Management
- Health and Safety Compliance
- Customer Retention
- Organizational Management
- Customer Service
- Business Development
- Business Planning
- Performance Monitoring
- Team Leadership
- Delegation
- Operations Oversight
- Policies and Procedures Implementation
- eClinical Works
- Salesforce
- Chiro EMR
- Patient Retentions
- Budget Management
Timeline
Operations Manager
VIPCARE-Davenport
04.2022 - Current
Practice Manager
COMPLETE CARE
11.2020 - 04.2022
Practice Manager
ORLANDO HEALTH
01.2018 - 11.2020
Office Manager
INHEALTH MEDICAL ALLIANCE
11.2014 - 12.2018
Bachelor's Degree, Accounting -
FLORIDA METROPOLITAN UNIVERSITY
Certified X-Ray Technician -
HIGH TECH INSTITUTE