Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monay Burkett

Kalamazoo,MI

Summary

Motivated and customer-focused professional with extensive experience in customer service, front desk operations, and leadership. Skilled in efficiently resolving customer issues, managing multiple tasks in fast-paced environments, and maintaining a high level of service. Highly adaptable and proficient in data entry, administrative tasks, and team collaboration. Capable of managing high-pressure situations and ensuring operational efficiency while meeting performance targets.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Solomon Page
11.2023 - Current
  • Respond to customer inquiries about product information, ensuring clear and accurate responses.
  • Process customer orders, resolve order issues, and handle returns and complaints in a timely manner.
  • Address customer concerns regarding billing discrepancies or product-related problems, ensuring satisfactory resolutions.

Front Desk Agent

Greenleaf Hospitality Group
06.2022 - 10.2023
  • Greeted and checked in guests, processed reservations, and handled payments, ensuring a smooth and welcoming experience.
  • Provided exceptional customer service by resolving guest concerns, offering local recommendations, and ensuring satisfaction throughout their stay.
  • Recognized as a top performer, exceeding targets for guest satisfaction and upselling services.

Practice Support Assistant

Bronson Family Medicine
11.2020 - 05.2022
  • Registered patients, verified insurance information, and entered data into EPIC systems, ensuring accuracy and efficiency.
  • Maintained patient confidentiality and managed medical records in compliance with healthcare regulations.
  • Supported office operations by performing administrative tasks and assisting with patient inquiries.

Shift Supervisor

Rite-Aid Pharmacy
08.2019 - 08.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Education

Associate of Arts - Psychology

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Data entry
  • Problem solving
  • Adaptability
  • Attention to detail
  • Conflict resolution
  • Customer service

Timeline

Customer Care Representative

Solomon Page
11.2023 - Current

Front Desk Agent

Greenleaf Hospitality Group
06.2022 - 10.2023

Practice Support Assistant

Bronson Family Medicine
11.2020 - 05.2022

Shift Supervisor

Rite-Aid Pharmacy
08.2019 - 08.2020

Associate of Arts - Psychology

Kalamazoo Valley Community College
Monay Burkett