Monay Dawson
Dallas,TX
Summary
Enthusiastic Leasing Consultant with 6 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level Customer Service position to help launch career while achieving company goals.
Overview
23
23
years of professional experience
Work History
Leasing Consultant
Certified Apartment Staffing
Arlington, Texas
01.2024 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Customer Service Representative
TSA Telco Group
Plano, TX
02.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Assistant Property Manager
Liberty Group Property Managing
Dallas, Texas
01.2022 - 01.2024
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Eligibility Worker II
Los Angeles County Department of Public Social Services
Los Angeles , CA
04.2001 - 01.2023
- Assessed clients' eligibility for public assistance programs and services.
- Maintained accurate records of client interactions and program activities.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Prepared documents and applications for submission to appropriate agencies or organizations.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
- Researched discrepancies in submitted documentation as needed.
- Corresponded with various government entities on behalf of clients when necessary.
- Updated computer databases with current client information and status updates.
- Coordinated efforts between multiple departments within the organization to ensure efficient processing of paperwork.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Responded promptly to inquiries from potential applicants by phone or email.
- Developed comprehensive reports detailing each applicant's eligibility status.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Gardena, CASkills
- Reporting and Correspondence
- Business processes and procedures
- Lease Agreements
- Background Checks
- Creative Problem-Solving
- Customer Service
- Lease Renewals
- Telephone and email etiquette
Timeline
Leasing Consultant
Certified Apartment Staffing
01.2024 - Current
Customer Service Representative
TSA Telco Group
02.2023 - 09.2024
Assistant Property Manager
Liberty Group Property Managing
01.2022 - 01.2024
Eligibility Worker II
Los Angeles County Department of Public Social Services
04.2001 - 01.2023
Bachelor of Science - Criminal Justice
University of Phoenix
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