Monay Willimas
Cleveland
Summary
Dynamic professional with a proven track record at St Vincent Charity Hospital, adept in crisis intervention and compassionate care. Excelled in team leadership and safety procedures, enhancing team performance and patient well-being. Skilled in resource allocation and behavior management, achieving significant improvements in patient care and operational efficiency, also a talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Incredible Bistro
02.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Mental Health Technician
St Vincent Charity Hospital
11.2018 - 11.2022
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Patient Care Technician
Forest Hills Place
08.2016 - 11.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 25+ residents under long-term care.
Hairstylist
Transformers Hair Studio
06.2010 - 07.2017
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
License - LPN
Valley College
Cleveland, OH11-2024
High School Diploma -
Charles F Brush High School
Lyndhurst, OH06-2010
Skills
- Marketing
- Resource allocation
- Business planning
- Financial records oversight
- Safety procedures
- Team leadership
- Work prioritization
- Risk management
- Nursing intervention adjustment
- Discharge planning
- Compassionate care
- Crisis intervention
- Behavior management
Certification
CPR
WELLE
Timeline
Manager
Incredible Bistro
02.2021 - Current
Mental Health Technician
St Vincent Charity Hospital
11.2018 - 11.2022
Patient Care Technician
Forest Hills Place
08.2016 - 11.2018
Hairstylist
Transformers Hair Studio
06.2010 - 07.2017
CPR
WELLE
License - LPN
Valley College
High School Diploma -
Charles F Brush High School
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