Monchil Melissa
Pigeon Forge,TN
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Riverstone Resort and Spa
Pigeon , TN
07.2024 - Current
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Liveops
customer service agent
Miami , FL
02.2021 - 03.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Walters State Community College
Morristown, TNSkills
- Customer Service
- Technical Support
- Customer Relationship Management
- Report Preparation
- Data Entry
- Account updating
Languages
English
Professional
Spanish
Professional
Timeline
Call Center Representative
Riverstone Resort and Spa
07.2024 - Current
Liveops
customer service agent
02.2021 - 03.2022
Walters State Community College
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