Open To Work
Monàe Williams
CVS Pharmacy
San Antonio,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Lead Pharmacy TechnicianPharmacy Technician
Work Type
Full Time
Important To Me
Paid time offWork-life balance
1
Certification
18
years of professional experience
Results-driven Pharmacy Technician Supervisor with extensive experience leading high-performing teams in retail settings. Skilled in filling prescriptions accurately and mentoring pharmacy technicians. Coordinates effectively with prescribers, insurance companies, and customers to resolve issues, showcasing strong interpersonal and multitasking skills including inventory management, product safety, and shrink avoidance.
Work History
Lead Pharmacy Technician
17 Years- Supervised daily pharmacy operations to ensure compliance with regulations.
- Trained and mentored junior pharmacy technicians on best practices and procedures
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed staffing schedules to suit pharmacy needs
- Managed supply orders.
- Processed prescriptions accurately using pharmacy management software systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies, and new medications, and insurance details in pharmacy computer systems.
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Monitored staff productivity levels and provided guidance when needed
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Maintained accurate records of medication dispensing and inventory.
- Developed and maintained positive relationships with patients and healthcare providers.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Waitress / hostess
1 Year 4 Months- Provided excellent customer service in a fast-paced market environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Served food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of dining and service areas.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Bussed tables as needed during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted with inventory management and restocking supplies as needed.
- Handled cash transactions accurately while processing customer payments.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bachelor of Science
Some College (No Degree)
Certified Pharmacy Technician - Pharmacy Technician
Skills
Prescription processing
Medication safety
Inventory management
Insurance billing
Workflow optimization
Team leadership
Staff development
Team collaboration
Problem-solving skills
Analytical thinking
Data entry
Reliability
Communication skills
Customer service
Certification
PCTB national certified Pharmacy Technician, Texas state board of pharmacy certified technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
09.2009 - CurrentRead More
Waitress / hostess
Sogo Market and Cafe
04.2008 - 08.2009Read More
Chaminade University of Honolulu
Bachelor of Science
Read More
PCTB
Certified Pharmacy Technician from Pharmacy Technician
Read More