Moneesha Mcdaniel
Chattanooga ,Tennessee
Summary
Maintaining high sanitation standards and customer satisfaction, my tenure at Convergys showcased my ability to deescalate situations and ensure client contentment. Leveraging professional telephone demeanor and critical thinking, I excel in environments requiring attention to detail and adaptability. Achievements include significantly reducing workplace accidents and exceeding customer service goals.
Overview
2
2
years of professional experience
Work History
EVS Associate
Sodexo
06 2023 - 05 2024
- Maintained confidentiality of sensitive information regarding patient health status while interacting with medical personnel during cleaning processes.
- Ensured compliance with safety protocols, effectively reducing workplace accidents.
- Maintained floor cleaning and waxing equipment.
- Addressed potential hazards quickly, preventing incidents related to spills or cluttered walkways.
Customer Service Associate Cashier
Mapco
02.2018 - 05 2023
- Met customer service goals and exceeded customer expectations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative Agent
Convergys
01.2016 - 01.2018
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Education
High School Diploma -
Brainerd High School
05.2017
Skills
- Professional telephone demeanor
- Money handling abilities
- Recordkeeping strengths
- Stock management
- Natural stone knowledge
- Heavy equipment safety
- Flexible and Adaptable
- Critical Thinking
- Planning and Coordination
- Floor care techniques
- Sanitation protocol
Languages
English
Native or Bilingual
Timeline
Customer Service Associate Cashier
Mapco
02.2018 - 05 2023
Customer Service Representative Agent
Convergys
01.2016 - 01.2018
EVS Associate
Sodexo
06 2023 - 05 2024
High School Diploma -
Brainerd High School
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