Moneikee Brown
Nantucket
Summary
Dynamic Pharmacy Technician with proven expertise at Nantucket Cottage Pharmacy in insurance reconciliation and resolving customer issues. Adept at processing payments and ensuring compliance with HIPAA regulations. Recognized for enhancing operational efficiency and delivering exceptional service in high-pressure environments. Committed to improving patient care through meticulous attention to detail and effective communication.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Nantucket Cottage Pharmacy
09.2022 - Current
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 100+ daily prescriptions in high-volume retail pharmacy environment.
Mail Carrier
USPS
02.2019 - 09.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL07-2013
Skills
- Insurance reconciliation
- Intravenous admixture preparation
- Drug utilization review
- Proper labeling
- Billing support
- Insurance billing
- Processing payments
- HIPAA
- Resolving customer issues
Timeline
Pharmacy Technician
Nantucket Cottage Pharmacy
09.2022 - Current
Mail Carrier
USPS
02.2019 - 09.2022
High School Diploma -
Boyd H. Anderson High School