Moneshia Jones
Spring,TX
Summary
Public health professional seeking a patient focused environment to expand exceptional patient care, customer service, and my communication skills. My objective is to employ my skill set to decrease health care disparity in each population within the community.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
Houston Health Department
03.2022 - Current
- EPIC EMR Documentation
- Childhood and Adult immunization schedule
- Vaccine Storage and Handling
- ImmTrac2 Immunization Record Documentation
- Community-based Vaccination Clinics
- Performs Data entry to update customer records within authorized limits
- Conducts patient registartion
Community Relations Specialist
A1 Staffing- Houston Health Department
09.2021 - 03.2022
- Established long-lasting connections with community leaders and influencers, aiding in the growth of organizational networks.
- EPIC EMR Documentation
- ImmTrac2 Immunization Record Documentation
- Identified opportunities for community outreach and engagement activities to support the community.
- Monitored the progress of community engagement activities and developed program evaluations.
- Conducts patient registration
Customer Service Representative
A1 Staffing-Harris County Public Health
08.2019 - 09.2021
- Developed strategic partnerships with relevant stakeholders, leveraging shared expertise to advance common goals in public health advancement
- Designed and conducted health education surveys to assess health needs and risk factors within communities.
- Calling and interviewing COVID-19 positive clients
- Identifying any addition persons and points of contact for each client
- Sales-Force Documentation
- EPIC EMR Documentation
Administrative Assistant
Astro City Chiropractic
01.2015 - 08.2019
- Responsible for new patient orientations, prescreening, and HIPAA compliance
- Scheduled appointments for patients via phone and in person
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Kept facility stocked with necessary supplies, equipment and instruments
- Led patients to exam rooms, answered general questions and prepared patients for physician
Education
Associate of Arts - Business Administration
Florida Career College
Houston, TX02.2020
Penn Foster High School
Scranton, PA11.2018
Skills
- EPIC EMR
- ImmTrac2
- HIPPA Compliance
- Microsoft Office Software
- Effective Communication
- Critical Thinking
- Salesforce
- THMP Insurance Verification
Timeline
Customer Service Representative II
Houston Health Department
03.2022 - Current
Community Relations Specialist
A1 Staffing- Houston Health Department
09.2021 - 03.2022
Customer Service Representative
A1 Staffing-Harris County Public Health
08.2019 - 09.2021
Administrative Assistant
Astro City Chiropractic
01.2015 - 08.2019
Associate of Arts - Business Administration
Florida Career College
Penn Foster High School
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