Monet East-Cox
Elk Grove,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Senior Medical Assistant
Kaiser Permanente
07.2023 - Current
- Create a successful daily work schedule for each team member to maintain deadlines and staff shifts.
- Orient and train new staff on proper procedures and policies.
- Mentor newly hired employees on operating equipment and safety and develop a training manual to use for reference.
- Assess employee performance and provide coaching and training to enhance areas of weakness through audits.
- Enhance team collaboration by implementing effective communication strategies and fostering a positive work environment.
- Champion open dialogue between management and staff to encourage input from all levels within the organization.
- Organize team-building events to foster camaraderie, enhancing interpersonal relationships within the group.
- Handles customer complaints, resolves issues, and adjusts policies to meet changing needs with collaboration with management.
- Educate staff on organizational mission and goals to help employees achieve success.
- Conduct monthly and quarterly inventory of supplies using facility cost reporting records.
- Achieve results by working with staff to meet established targets.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborate with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Perform medical records management, including filing, organizing, and scanning documents.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Based Team
Kaiser Permanente
10.2021 - Current
- Serve as Health & Safety Champion and Live Well be Well Champion
- Increased staff morale by building collaborative environment through team building experiences.
- Manage 2-3 projects each quarter
- Collaborated with interdisciplinary team to identify problems and create solutions.
- Provide detailed project status updates to staff and management.
- Developed and implemented project plans to ensure successful execution.
- Partnered with other UBT team members to identify and quickly address problems.
- Mentor and guide staff to enhance performance and exceed patient expectations.
Medical Assistant
Kaiser Permanente
09.2021 - Current
- Orient and train new staff on department procedures and policies.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtain and document patient medical history, vital signs and current complaints at intake.
- Manage over 50 patient emails each day.
- Room and assist for 15 patients each day.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Answer telephone calls to offer office information, answer questions, and direct calls proper to staff.
Medical Assistant
Kaiser Permanente
12.2018 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted 10 patients daily for minor surgeries.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Verified identity of patient or operative site.
- Gowned and gloved staff to help team prepare for surgeries.
Healthcare Administration Intern
Kaiser Permanente
02.2021 - 05.2021
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with manager to maintain daily operations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts of general surgery patients.
- Developed dashboard and reporting tools to track survey responses.
- Optimized data access and storage to improve performance of analytics systems.
Education
Master of Science - Business Administration And Management
Liberty University
Lynchburg, VA05.2026
Bachelor of Science - Public Health: Healthcare Administration
Sacramento State University
Sacramento, CA05.2021
Associate of Science - Medical Assistants
Kaiser School of Allied Health Science
Richmond, CA06.2018
Associate of Science - Biological And Physical Sciences
Sierra College
Rocklin, CA05.2016
High School Diploma -
Dozier Libbey Medical High School
Antioch, CA06.2012
Skills
- Customer Service
- Conflict Management
- Time Management
- Team Collaboration
- Administrative Support
- Attention to Detail
- Energetic and Enthusiastic
- Complex Problem-Solving
- Verbal and Written Communication
- Leadership
- Team Management
- Team Building
Volunteer Work
Fellowship Church Dream Team
Health and Safety
- Ensuring the safety of church goers at service and events by responding to any health issues that happen while at church
Fellowship Kids (1st-5th grade)
- Small group leader son Sunday's
- Leader at Kids Conference, supervising 10 kids
Timeline
Senior Medical Assistant
Kaiser Permanente
07.2023 - Current
Unit Based Team
Kaiser Permanente
10.2021 - Current
Medical Assistant
Kaiser Permanente
09.2021 - Current
Healthcare Administration Intern
Kaiser Permanente
02.2021 - 05.2021
Medical Assistant
Kaiser Permanente
12.2018 - 09.2021
Master of Science - Business Administration And Management
Liberty University
Bachelor of Science - Public Health: Healthcare Administration
Sacramento State University
Associate of Science - Medical Assistants
Kaiser School of Allied Health Science
Associate of Science - Biological And Physical Sciences
Sierra College
High School Diploma -
Dozier Libbey Medical High School
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