Monet Hankins
Chesapeake,VA
Summary
Experienced and dedicated associate with a strong background in customer service, human resources, and conducting background investigations. Committed to addressing familiar tasks and regulations required to serve the company effectively. Adept at consistently exceeding productivity goals and delivering exceptional results. Skilled in administrative tasks and leveraging expertise to contribute to the organization's success.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
Norfolk Airport Authority
04.2023 - Current
- Answers phones and greets visitors
- Responsible for Conference Center activities including scheduling, assisting clients, coordinating with police and janitorial to complete accommodations and providing monthly reports of Conference Center activities
- Planned and executed company functions including promotions, luncheons, and fundraisers.
- Responsible for archiving and storage of all HR files
- Prepares interview folders
- Manages interview scheduling, interviewing, and reference verification processes.
- Orders office supplies for the department
- Creates job announcements and coordinates the posting on company website, newspapers, schools, military bases and with other employment contacts
- Schedules pre-employment exams and sends out annual and fit for duty physical exam letters
- Distributes employee performance evaluation forms and monitors the employee performance evaluation schedule
- Prepares the Affirmative Action Plan spreadsheets
- Oversees the student art board reservations and schedule
- Adheres to all Authority personnel policies and departmental guidelines
- Performs all other duties as assigned and directed
Human Resources Personnel Specialist
Dollar Tree Headquarters
11.2021 - 04.2023
- Provided guidance to associates regarding personnel inquiries following company policies.
- Delivered courteous and prompt professional customer service.
- Delivers HR system assistance to Field Operations personnel.
- Processes HR system transactions with utmost accuracy.
- Handled incoming correspondence from associates and managers regarding HR inquiries.
- Upheld understanding of organizational and departmental guidelines.
- Completed reporting and reconciliation tasks efficiently.
- Generated and revised system spreadsheets to reflect payroll updates.
- Conducted audits and reconciled transactions entered into the HR Portal system.
- Collaborated with Workers' Compensation to accurately update employment status of associates.
- Trained new personnel specialists within the department.
Human Resources Assistant
Media Cross
05.2020 - 11.2021
- Government Contractor for the Marine Employment Division of the Military Sealift Command heavily involved in the Acquire to Hire Process
- Heavily utilizes Microsoft Excel with processing employment documents, such as creating data sources, mail merging spreadsheets, creating, and maintaining inventories and archives
- Utilizes and maintains multiple Human Resources Information Systems, such as The Bridge and the Government’s Human Resource Management System (HRMS)
- Prepares Mariner Advancement Program (MAP) Evaluations and rating sheets for applicants for any upcoming merit promotion board
- Assists with the New Employment Orientation (NEO) Department such as preparing new hire applications, collaborating with the Processing Department and Security Department for NEO file distributions, and aiding in facilitating NEO Classes
- Performs customer service functions by resolving prospective and current employee’s HR related inquiries
- Provides general administrative duties as required to support the entire Employment staff
Background Security Investigator
Day & Zimmermann
07.2016 - 05.2020
- Conducted comprehensive professional background investigations for candidates under consideration for hire, involving thorough reference checks & cross-referencing data to obtain unescorted access into a nuclear power facility
- Utilized education verification systems, background check software, & database search tools to review & verify work history, military service, criminal history, & disclosed education, applying analytical skills & critical thinking abilities throughout the process
- Collaborated with the Security Manager to train investigators & verify backgrounds for accuracy, leveraging analytical skills inconsistencies, errors, omissions, and falsifications prior to access request to assure compliance with NEI guidelines, NEI03-01 federal guidelines, resulting in satisfactory audits
- Provide clients with the necessary documents in an organized and timely manner to produce a secure data transfer to obtain a secret clearance during service outages
On-site Issuance Representative
Insight Global/ Sure ID
09.2012 - 07.2016
- Facilitated access control to federal installations by issuing government credentials.
- Send EOD reports to HQ to capture daily activities at Naval Station Norfolk from Pass and ID office.
- Managed staff coordination at regional registration events and supported additional base installations.
- Verified and confirmed identity for accurate database entry.
- Directed team members, ensuring clear allocation of responsibilities.
Education
Bachelor of Administration - Health Science
Strayer University
06.2024
Skills
- Employee Records Management Oversight
- Eligibility Assessment
- Skilled in Microsoft Office Applications
- Human Resource Systems Expertise
- Effective Issue Resolution
- ADP Workforce Management
- Compliance Auditing
- Personnel Documentation
- Background Check Investigations
- Candidate Interviewing
- Office Administration
- Accurate Data Reporting
- Office Supply Coordination
- Customer Service Expertise
- Employee Onboarding
Timeline
Human Resources Assistant
Norfolk Airport Authority
04.2023 - Current
Human Resources Personnel Specialist
Dollar Tree Headquarters
11.2021 - 04.2023
Human Resources Assistant
Media Cross
05.2020 - 11.2021
Background Security Investigator
Day & Zimmermann
07.2016 - 05.2020
On-site Issuance Representative
Insight Global/ Sure ID
09.2012 - 07.2016
Bachelor of Administration - Health Science
Strayer University
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