Monet Taylor
Houston,TX
Summary
Highly skilled and professional individual with 5 years of experience in customer support and data entry. Demonstrates exceptional attention to detail. Proficient in various technical skills and quick to grasp new concepts. Excels at managing multiple tasks simultaneously and prioritizing effectively. Possesses strong time management and interpersonal abilities. Seeking a role with increased responsibility to apply and further develop skills, experience, and education.
Overview
7
7
years of professional experience
Work History
Admissions Representative
RC Health Services
Houston, TX
09.2021 - 09.2024
- Answer and direct incoming enrollment related phone calls
- Build rapport through communication and assist potential students through the enrollment process
- Provide prospective students with the necessary information regarding the RC Health Services EMS Program
- Respond to inquiries by calling or emailing prospective students to offer assistance and support throughout the enrollment process
- Remain knowledgeable on RCHS programs and discuss various options to potential students
- Maintain effective flow of communication with potential students through email, phone, and follow up procedures
- Know and achieve enrollment activity goals on a weekly, monthly and quarterly basis
- Maintain an accurate log of communication with potential students
Retention Agent/ Data Analyst
Directv/ATT
Houston, TX
10.2020 - 07.2021
- Field phone calls, emails and letterhead inquiries in regards to company services and company policies
- Take data provided directly from clients and organize into appropriate file system or spreadsheet format
- Verify client data, update and make large spreadsheets of figures without mistakes
- Retain customers' business by identifying, tracking, and rendering issues to assist in various root cause eliminations
- Troubleshoot and resolve customer impacting issues such as but not limited to internet, voice and cable services
- Remain proficient in all billing, rate plan and feature matters, update all client information within CRM systems
Claims Representative
Asurion
Houston, TX
03.2018 - 10.2020
- I helped customers file insurance claims on broken, lost or stolen devices such as tablets, phones, watches, computers, etc
- When needed, I escalated calls to appropriate tiers, performed overrides while taking credit card payments
Education
Klein Forest Highschool
06.2015
Skills
- Excel
- Word
- Technical support
- Software troubleshooting
- Analysis skills
- Customer service
- CRM software
- Communication skills
- Phone etiquette
Timeline
Admissions Representative
RC Health Services
09.2021 - 09.2024
Retention Agent/ Data Analyst
Directv/ATT
10.2020 - 07.2021
Claims Representative
Asurion
03.2018 - 10.2020
Klein Forest Highschool