Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Moni Crudup
Open To Work

Moni Crudup

Durham,NC

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Administrative Support SupervisorCustomer Service SupervisorCovid Lab SupervisorMaster Data SpecialistCustomer Service Representative

Work Type

Full Time

Location Preference

Hybrid
Location: Durham, NC
Open to relocation: Yes

Salary Range

$65000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work weekWork from home option

Summary

Professional administrative support expert with proven track record in managing office operations and coordinating team activities. Skilled in streamlining processes, enhancing productivity, and ensuring high standards of organizational efficiency. Known for strong leadership, effective communication, and adaptability to changing needs. Reliable and collaborative, consistently achieving results through focused coordination and strategic planning.

Overview

20
20
years of professional experience

Work History

Administrative Support Supervisor

UNC Health Care
Chapel Hill, NC
07.2025 - Current
  • Coordinated daily administrative tasks to ensure smooth office operations.
  • Assisted in scheduling appointments and managing calendars for multiple departments.
  • Maintained accurate records and files, ensuring compliance with organizational policies.
  • Supported onboarding processes by preparing training materials and documentation.
  • Resolved customer complaints efficiently, balancing both client satisfaction and company interests in each case handled.
  • Streamlined communication between departments, fostering a more collaborative work environment.

Customer Service Supervisor

LabCorp
Burlington, NC
10.2023 - 02.2025
  • Supervised daily operations to ensure high-quality customer service and compliance with company standards.
  • Trained and mentored staff on effective communication strategies and problem-solving techniques.
  • Implemented process improvements that enhanced team efficiency and customer satisfaction scores.
  • Resolved escalated customer inquiries, ensuring timely and satisfactory solutions to complex issues.
  • Coached employees through day-to-day work and complex problems.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Covid Lab Supervisor

LabCorp
Burlington, NC
01.2020 - 10.2023
  • Supervised daily laboratory operations ensuring compliance with safety and quality standards.
  • Trained and mentored junior staff on laboratory protocols and best practices.
  • Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
  • Coordinated with cross-functional teams to resolve technical issues and streamline testing procedures.
  • Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
  • Ensured adherence to regulatory requirements by performing regular audits of laboratory operations.

Master Data Specialist

LabCorp
Burlington, NC
04.2019 - 01.2021
  • Oversaw master data governance initiatives ensuring compliance with industry standards.
  • Led cross-functional teams to streamline data management processes and improve accuracy.
  • Developed and implemented data quality metrics to enhance operational efficiency.
  • Conducted regular audits of master data sets to identify discrepancies and implement corrections.
  • Collaborated with IT teams to optimize database systems for improved performance.

Customer Service Representative

LabCorp
Burlington, NC
01.1996 - 04.2019
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Trained new employees on customer service protocols and best practices to ensure high-quality support.
  • Streamlined processes for handling patient requests, improving response time and overall satisfaction.
  • Collaborated with healthcare professionals to facilitate seamless patient experiences across services.
  • Mentored junior staff on conflict resolution strategies and customer engagement approaches.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Business Administration And Management

University of Mount Olive
Mount Olive, NC

Skills

  • Organizational leadership
  • Scheduling and planning
  • Relationship building
  • Office administration
  • Training and coaching
  • Documentation and control
  • Payroll and budgeting
  • Database administration
  • Cross-functional teamwork
  • Compliance monitoring
  • Policy and procedure modification

Accomplishments

Voted Labortorian of the Year in 2008 and again in 2017

Timeline

Administrative Support Supervisor

UNC Health Care
07.2025 - Current

Customer Service Supervisor

LabCorp
10.2023 - 02.2025

Covid Lab Supervisor

LabCorp
01.2020 - 10.2023

Master Data Specialist

LabCorp
04.2019 - 01.2021

Customer Service Representative

LabCorp
01.1996 - 04.2019

Bachelor of Science - Business Administration And Management

University of Mount Olive

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