Monic Rodriguez
Mission
Summary
Certified Crew Trainer with background in fostering strong team dynamics and promoting operational efficiency. Skilled in delivering comprehensive training, reinforcing safety protocols, and enhancing overall performance. Strengths include effective communication, leadership, and problem-solving capabilities coupled with a commitment to continuous learning and improvement. Previous roles demonstrate significant impact by cultivating high-performing teams and improving procedural adherence.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Certified Crew Trainer
Raising Cane's
Mission
06.2024 - Current
- Trained new crew members on operational procedures and customer service standards.
- Demonstrated food preparation techniques and safety protocols to ensure compliance.
- Provided feedback to team members on performance and service delivery improvements.
- Ensured cleanliness and organization of workspaces to maintain health standards.
- Collaborated with management to enhance training materials for crew development.
- Implemented strategies for resolving conflicts between employees in a professional manner.
- Evaluated the progress of trainees throughout the onboarding process by providing constructive feedback.
- Advised managers on how best to address issues related to employee behavior or job performance.
- Assessed crew members on their knowledge and skills to identify areas for improvement.
- Provided real-time feedback and coaching during shifts to improve performance.
- Documented performance, safety, and customer service needs to improve operations.
- Demonstrated the use of smiling, attentiveness, being unique, courteous, and enthusiasms towards customers
- Provided ongoing mentorship to crew members, enhancing team performance.
Crew Member
McDonald's
Mission
06.2023 - 03.2024
- Prepared and assembled food items according to company standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely and efficiently during food preparation.
- Provided friendly customer service while taking and fulfilling orders.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled cash register transactions accurately during busy periods.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained an organized work area to ensure efficient operations.
Education
Bachelor of Science - Criminal Justice
University Of The Rio Grande Valley
Edinburg, Tx 09.2025 - 03.2026
Idea Mission College Preparatory
Mission, TxSkills
- Customer service
- Employee training
- Team collaboration
- Performance evaluation
- Operational procedures
- Attention to detail
- Communication skills
- Feedback delivery
- Sanitation and cleaning
- Coaching and mentoring
- Cash handling
- Multitasking and organization
- Decision-making
- Team building
- Restaurant standards
- Active listening
- Time management
- Problem-solving
Timeline
Bachelor of Science - Criminal Justice
University Of The Rio Grande Valley
09.2025 - 03.2026
Certified Crew Trainer
Raising Cane's
06.2024 - Current
Crew Member
McDonald's
06.2023 - 03.2024
Idea Mission College Preparatory