Monica Aguilar
Los Angeles,CA
Summary
Motivated receptionist with a strong focus on exceptional customer service and client relationship development. Expertise in managing front desk operations, handling inquiries, and providing comprehensive administrative support. Proficient in record maintenance, appointment scheduling, and effective communication. Recognized for professionalism, interpersonal skills, and prompt issue resolution.
Overview
7
7
years of professional experience
Work History
Receptionist
Rafii & Associates
Beverly Hills, CA
12.2023 - 04.2024
- Made an initial connection with clients and developed a strong relationship with families, especially those involved in the accident.
- Received appropriate hospital documents and noted all accident details, including vehicles involved, passengers, and injuries.
- Case creation on Smart Advocate, managing faxes, and documents into the client files.
- Properly transferred the case to the assigned Case Manager, with all information involved, while keeping the clients calm and comfortable.
Receptionist
Guldjian Fasel Accident Attorneys
Costa Mesa
03.2019 - 11.2023
- Operated 20 to 30 calls per hour, including screening, forwarding calls, providing information, taking messages, and scheduling meetings.
- Sorted and saved incoming emails with documents and messages from providers, insurance companies, and clients using two platforms: Outlook and Smart Advocate.
- Intake experience with prospective clients, screening, and case creation on Smart Advocate.
- Maintained the upkeep of the conference room and greeted incoming clients for multiple meetings, such as depositions, PNC, mediation, etc.
Receptionist (seasonal)
Rusnak Auto Group: Porsche Pasadena
Pasadena
10.2018 - 02.2019
- Welcomed incoming customers, offered water or snacks before referring them to a salesman
- Assisted managers with the walk-in list, tracking the porters' log sheet, and the daily vehicle test drive list.
- Managed multiple calls at once regarding sales, redirecting to the proper department, and customer service for the clients.
Retail Sales Associate
H&M Retail
Commerce, CA
01.2017 - 12.2018
- Maintained a positive attitude while assisting customers with their merchandise desires, promoting deals, discounts, and limited offers to maximize sales.
- Created a well-rounded experience for every customer by greeting them friendly, smiling, and asking if assistance is needed.
- Assisted in closing by organizing merchandise, and cleaning the fitting rooms.
Education
Associate of Applied Business -
Santa Ana College
Santa Ana, CA05.2022
Skills
- Problem-solving
- Time management
- Calendar management
- Positive and professional
- Front desk operations
- Client relations
Languages
- English
- Spanish
Timeline
Receptionist
Rafii & Associates
12.2023 - 04.2024
Receptionist
Guldjian Fasel Accident Attorneys
03.2019 - 11.2023
Receptionist (seasonal)
Rusnak Auto Group: Porsche Pasadena
10.2018 - 02.2019
Retail Sales Associate
H&M Retail
01.2017 - 12.2018
Associate of Applied Business -
Santa Ana College
Similar Profiles
Mariela Pablo VazquezMariela Pablo Vazquez
Receptionist at Law Office of Rafii & AssociatesReceptionist at Law Office of Rafii & Associates
Caleb ShortCaleb Short
Senior Associate at Maxson & Associates, A.C./Bharmal & AssociatesSenior Associate at Maxson & Associates, A.C./Bharmal & Associates
DANA L. HAKESDANA L. HAKES
Curative Specialist at Liepold Harrison & Associates, Harrison McLaughlin & AssociatesCurative Specialist at Liepold Harrison & Associates, Harrison McLaughlin & Associates
SAPRINTAY COLLINSSAPRINTAY COLLINS
HOUSEMAN at SUE HIGHLANDHOUSEMAN at SUE HIGHLAND
Shanna BeauchampShanna Beauchamp
Manager: Design and Delivery Resilience Programs at Kaiser Permanente Educational TheatreManager: Design and Delivery Resilience Programs at Kaiser Permanente Educational Theatre