Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Hi, I’m
Monica Albarran
Long Beach,CA
Summary
Overview
26
years of professional experience
Work History
Southwindfoods
Order Entry Clerk
11.2024 - Current
Job overview
- Completed accurate order entry and data verification.
- Assisted customers with product and service selections.
- Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
- Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
- Supported team members during peak times, balancing workload within the department efficiently.
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
SEKO Logistics
Domestic Operations Specialist
03.2024 - 11.2024
Job overview
- Maintained accurate documentation related to all aspects of domestic operations activity including project status reports, client files/records updates.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Met customer call guidelines for service levels, handle time and productivity.
Galls Uniforms
Sales Associate
11.2022 - 03.2024
Job overview
- Greet customers for fittings according to there job title
- Knowing specs of officers, fire detail, academy needs, knowledge in vest fitting, detail, and patience
- Correct errors
- Have high quality customer service
- Data entry, fax, email, phones, deal with problem solving
- Team oriented
Express Pros
Assembly line production processor
03.2021 - 09.2022
Job overview
- Taking manufactured products that is assembled in a defined sequence
- Using tools (drills, machines, testers)
- Team based environment
Five Star Electric
Supply Chain Assistant
09.2021 - 01.2022
Job overview
- Production inventory Check/ production Entry/ Document check beginning to end
- Creating Purchase Orders
- Monthly inventory checks
- Following up with Vendors on materials arrivals and delays
- Receiving, warehouse, Receipt entries
- Put stock away, or materials needed for jobs
Express pros/ANC Co.
Warehouse Associate
07.2019 - 03.2020
Job overview
- Picker/Packer: filling orders for local business across San Antonio, small parcels, magazine orders, lifting, organizing, printing, and process returns
Talmo & Associates
Warehouse Associate
06.2016 - 07.2016
Job overview
- Assembly: hair packages for princess product
- (Disney)
Select Staffing /TransAmerica Co.
Warehouse worker
05.2016 - 06.2016
Job overview
- Re-boxing any returned car accessories (grills, wipers, batteries, floor Matts etc.) loading and unloading returned goods to stock (pallets only)
- Assembly line for online orders to go out via Fed ex or UPS
- Data Entry using Quick Book data base software to return customers payment for any returns
Apple One Employment Services/Kohl Imports
Office Clerk
08.2015 - 10.2015
Job overview
- Tracking shipments online, creating labels for all the online orders using and UPS, FedEx
- Answer phones, filing paper
- Completing all orders for the week /Data Entry/Excel /use of Microsoft G/L
- Internet; computers; label machines; weight machines
C.H Robinson World Wide
Operations Representative/ International and Domestic
12.2010 - 03.2014
Job overview
- Assist the operation managers
- Perform all duties delegated
- Handled inquiries/invoicing(Quick Books/ Excel)
- Handled correspondence independently
- Actively participate with my team
- Attended external and internal meetings
- Excellent communication with all departments H.R., Sales, and Customers
Long Beach Uniform
Customer Service/Sales Lead
04.2006 - 04.2008
Job overview
- Excellent Customer Service
- Clean and orderly environment
- Assist Customers with personal fitting, Style, and choices according to their job descriptions
- (Law Enforcement, Fire Fighter etc.)
- Manage stock and orders for the store/Data Entry/inventory
- Floor Lead, conduct staff meetings/organized work schedule/time sheets
Long Beach City College
Instructor Aid
08.2003 - 03.2006
Job overview
- General office
- Assist with questions regarding course expectations and requirements
- Organize and maintain class work
- Distribute any mail, fax, copies as required
Calko Transport
Office Receptionist
03.2003 - 04.2003
Job overview
- Trouble shoot inbound and outbound shipments
- Record and Integrate information pertinent to shipping Itineraries/Microsoft Dynamics
- Fax, Copy, Email, and order office supplies/inventory/Data Entry
Office of Hearing and Appeals
Intern Office Administration
10.2002 - 01.2003
Job overview
- Organize and maintain Documents, Mail, phone lines
Colonial Care Center
Certified Nurse Assistant/General Office
10.1998 - 12.1999
Job overview
- Performing and delivery of resident care (bathing, grooming, and feeding)
- Incorporated the philosophy and mission of the facility in a personal manner and total regard for human dignity
- Light duty general office (phones, schedule appointments and emergency situations)
Education
Long Beach City College
from Office Administration
01.2003
University Overview
- Typing45 WPM
- Microsoft Word, Excel, Quicbooks, Data Entry, Internet, Database concepts
- General Education
- Certificate Certifications
- Time Management certificate
Skills
- Invoicing/QuickBooks/Sage100
- MS Office (Word/Excel/Outlook)
- Typing35 WPM/Data Entry
- Customer Service
- Letter Correspondence
- Social Media
- Travel Arrangements
- Tasking, phones, Cashier, Logistics
- Certificate of completion: career maps program
- Hazmat
- Import/export/Domestic
- Front Desk Reception
- Meet and Greet
- Mail Room
- Warehouse/Database/Inventory
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- obtained skills and experience with long-term dedication to my employer.
- hazmat training, tracking and tracing, safety etiquette.
- retail management, white glove training, dispatch, invoicing.
Languages
English
Professional Working
Timeline
Order Entry Clerk
Southwindfoods
11.2024 - Current
Domestic Operations Specialist
SEKO Logistics
03.2024 - 11.2024
Sales Associate
Galls Uniforms
11.2022 - 03.2024
Supply Chain Assistant
Five Star Electric
09.2021 - 01.2022
Assembly line production processor
Express Pros
03.2021 - 09.2022
Warehouse Associate
Express pros/ANC Co.
07.2019 - 03.2020
Warehouse Associate
Talmo & Associates
06.2016 - 07.2016
Warehouse worker
Select Staffing /TransAmerica Co.
05.2016 - 06.2016
Office Clerk
Apple One Employment Services/Kohl Imports
08.2015 - 10.2015
Operations Representative/ International and Domestic
C.H Robinson World Wide
12.2010 - 03.2014
Customer Service/Sales Lead
Long Beach Uniform
04.2006 - 04.2008
Instructor Aid
Long Beach City College
08.2003 - 03.2006
Office Receptionist
Calko Transport
03.2003 - 04.2003
Intern Office Administration
Office of Hearing and Appeals
10.2002 - 01.2003
Certified Nurse Assistant/General Office
Colonial Care Center
10.1998 - 12.1999
Long Beach City College
from Office Administration
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