Monica Alejandro
Reedley,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Sally Beauty Holdings Inc. Proven track record in enhancing customer satisfaction and boosting sales through effective merchandising strategies. Skilled in money handling and staff supervision, fostering a positive work environment while driving operational excellence and achieving business growth.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Sally Beauty Holdings Inc.
Dinuba, CA
2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations and provided constructive feedback to employees.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Salon Owner/Operator
Dames & Gents Salon
Dinuba, CA
2017 - 2020
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
Cosmetology License - Cosmetology
Lawrence & Company
Selma, CA07.2008
High School Diploma - General Studies
Dinuba High School
Dinuba, CA05.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Recruiting and interviewing
- Customer relations
- Goal setting
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Sally Beauty Holdings Inc.
2020 - Current
Salon Owner/Operator
Dames & Gents Salon
2017 - 2020
Cosmetology License - Cosmetology
Lawrence & Company
High School Diploma - General Studies
Dinuba High School