Monica Alfano
York,PA
Summary
Dynamic customer service professional with a proven track record at Clinton Industries, excelling in order management and customer relationship management. Known for achieving high customer satisfaction through effective issue resolution and proactive product recommendations. Skilled in database entry and report generation, fostering strong client connections while ensuring timely support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Clinton Industries
York, PA
04.2026 - 09.2026
- Managed calls and emails from distributors and end users about warranty coverage, lead times, and quote requests, ensuring timely and accurate responses.
- Assisted distributors and end users with purchase orders, cancellations, returns, order revisions, damage claims, troubleshooting, and replacement parts.
- Answered customer questions about Clinton Industries industrial orders and account details.
- Achieved high customer satisfaction through effective issue resolution and friendly service.
- Proactively recommended additional products or services to distributors and end users based on their needs.
- Worked with production and shipping teams to check order status.
- Completed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Departed role to care for husband after his brain injury.
Professional Dog Groomer
Wet Your Whiskers
York, PA
10.2023 - 07.2025
- Performed breed-specific grooming services for Wet Your Whiskers clients.
- Matched grooming styles to breed standards and owner requests.
- Advised clients on tailored coat care and grooming styles to enhance pet appearance and owner satisfaction.
- Instructed customers on effective maintenance techniques to extend grooming results and improve pet care.
- Coordinated appointment schedules to optimize grooming services. and maintained organized grooming workstations.
- Maintained a clean work environment throughout the day.
- Adhere to all local laws related to animal welfare and safety regulations.
- Managed financial transactions including receiving payments from customers.
- Kept accurate records of services performed for each animal.
Dog groomer
Pet Styling by Monica
York, PA
10.2020 - 07.2023
- Founded dog grooming business, establishing brand presence and attracting clients through social media marketing. I shared posts about my business and my work on social media to bring in new clientele, ran my own POS system (Square & Intuit) Scheduled appointments, educated clients on grooming techniques and pet maintenance. Within two years of my business, I was at my max limit of clientele.
- Groomed dogs with bathing, brushing, and clipping techniques. using bathing, brushing, clipping, and drying techniques at Pet Styling by Monica.
- Consulted with pet owners about coat care, style preferences, and grooming needs.
- Trimmed nails to maintain dog hygiene and comfort., cleaned ears, and maintained safe handling during grooming appointments.
Education
High school or equivalent - Economics
Conestoga Valley
Lancaster County, PA06-1993
Other - Cosmetology
Brownstown Votech
Brownstown, PA01-1993
Skills
- Order management
- Customer relationship management
- Warranty support
- Quote generation
- Report generation
- Database entry
- Order management
Timeline
Customer Service Representative
Clinton Industries
04.2026 - 09.2026
Professional Dog Groomer
Wet Your Whiskers
10.2023 - 07.2025
Dog groomer
Pet Styling by Monica
10.2020 - 07.2023
High school or equivalent - Economics
Conestoga Valley
Other - Cosmetology
Brownstown Votech