Monica Alvarado
Houston,TX
Summary
Proven track record in enhancing operational efficiency, evidenced by implementing a digital archival system at Sharma & Associates, leading to streamlined case management. Adept in records management and fostering positive client relations, my bilingual proficiency and database administration skills have significantly improved service delivery and organizational productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Registrar
KleinISD
01.2022 - 09.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Paralegal Assistant
Sharma & Associates
01.2014 - 11.2015
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm's efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
Currency Exchange Cashier
Travelex Currency Exchange
01.2011 - 10.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Houston Community College
Houston, TXNo Degree - ABA Teller Training Certificate
Houston Community College
Skills
- Records Management
- Admissions Support
- Database Administration
- Enrollment Management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Registrar
KleinISD
01.2022 - 09.2023
Paralegal Assistant
Sharma & Associates
01.2014 - 11.2015
Currency Exchange Cashier
Travelex Currency Exchange
01.2011 - 10.2012
GED -
Houston Community College
No Degree - ABA Teller Training Certificate
Houston Community College