Monica Alvarez
Chula Vista,CA
Summary
Twenty three years of experience in providing secretarial and clerical support. Strong organizational and multitasking skills with attention to detail. Speak, read, and write Spanish fluently. Organized and dependable candidate with a positive attitude. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Human Resources Assistant
Sheriff's Office Internal Affairs Unit
San Diego, CA
09.2011 - 03.2026
- Provided secretarial assistance to a Lieutenant and a team of investigators.
- Trained new clerical staff with the Internal Affairs case management process and computer programs.
- Managed active cases/discipline flow and ensure documents are expedited in a timely manner. Entered accurate data to create investigative case files.
- Produced detailed reports as requested from command staff, legal or the Internal Affairs Lieutenant.
- Proofread and review discipline Notice of Intents/Orders, correspondence letters and ensure Civil Service Rules & Dept. Policies are notated correctly.
- Composed Written Reprimand letters for employees' discipline.
- Notified Civil Service, Command and/or supervisor of final employee discipline.
- Responded to calls requesting confidential information and determine appropriateness of its release.
- Conducted background checks for outside agencies and Sheriff backgrounders for promotions.
- Tactful and courteous when dealing with complainants, attorneys, law enforcement officers, background investigators, inmates, and the public.
- Payroll – entered PR1's and maintain schedules in Kronos.
- Sorted, screened, and routed incoming mail. Filed and purged files when needed.
- Maintained absolute confidentiality and discretion.
- Able to work well under pressure and special circumstances.
- Transcribed Spanish complaints and phone calls as needed.
Office Assistant
George Bailey Detention Facility
San Diego
03.2006 - 09.2011
- Provided clerical assistance to a team of Correctional Counselors and a Supervising Correctional Counselor.
- Entered data to create and maintain inmate program files in JIMS.
- Coordinated inmate interviews and assessments with outside government agencies.
- Assisted inmates conduct legal searches (via computerized remote) using the LawDesk system.
- Screened and routed calls to the corresponding counselor or department.
- Sorted and answered inmate requests. Maintain daily program attendance for inmates in JIMS.
- Interpreted and translated Spanish documents from inmates and professional staff.
- Ordered supplies and maintained inventory for three correctional facilities.
- Exceled in providing prompt courteous service.
- Ensured the office ran smoothly and effectively.
Intermediate Clerk
Health & Human Services
San Diego
07.2002 - 03.2006
- Case managed for three years and provided front counter assistance for one year.
- Greeted clients and provided courteous customer service. Answered a high volume of calls from medical providers and.
- Data entry. Created case files.
- Sorted and distributed a substantial amount of county mail daily.
- Copied legal documents and promptly faxed requested forms and authorizations to providers.
- Filed, purged, sorted, and responded to correspondence from parents and medical providers.
- Interpreted Spanish calls and written translations.
Education
English Writing and Composition
Southwestern College
Sheriff's Supervisor Course - undefined
03-2023
Disability Awareness Training - undefined
12-2022
Workplace Conduct - Respect and Dignity In the Workplace - undefined
09-2022
Word Processing and Office Procedures -
Century School of Business
06-1990
GED - undefined
San Diego City College
01-1989
Skills
- Microsoft Word, Excel, Outlook, Kronos/UKG (payroll program), Peoplesoft, Ten key accounting proficient Data Entry Work well in a fast-paced environment Filing, transcribing, case managing and managed front office
Accomplishments
Retired from the San Diego Sheriff's Office.
Languages
Spanish
Timeline
Human Resources Assistant
Sheriff's Office Internal Affairs Unit
09.2011 - 03.2026
Office Assistant
George Bailey Detention Facility
03.2006 - 09.2011
Intermediate Clerk
Health & Human Services
07.2002 - 03.2006
Sheriff's Supervisor Course - undefined
Disability Awareness Training - undefined
Workplace Conduct - Respect and Dignity In the Workplace - undefined
GED - undefined
San Diego City College
English Writing and Composition
Southwestern College
Word Processing and Office Procedures -
Century School of Business