Property Manager
VSC Management
Houston, TX
09/10/18 - Current
- Resolved tenant complaints promptly and efficiently to ensure customer satisfaction.
- Processed evictions in compliance with state laws and procedures.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Reviewed rental applications, conducted thorough investigations into applicant backgrounds, and rendered decisions on tenancy approval based on specified criteria.
- Managed and coordinated all operations related to tenants, subcontractors, and property management.
- Managed the exterior rehabilitation project
- Petitioned City of Houston to install speed cushions on Gustine Ln and Sapling Way in response to residents' concerns about excessive speeding.
- Maintained a high success rate of collecting between 93% and 98% for delinquencies in past years.
- Increased occupancy from 87% upon starting at Wesley Gardens to consistently maintaining an occupancy of 93% to 95% in recent years.
- Demonstrates strong ability to handle emergencies with poise
- Developed lasting relationships based on trust, respect, and an unwavering commitment to resident welfare.
- Facilitated an exclusive arrangement between Wesley Gardens and a neighborhood daycare center, granting residents an advantageous 50% reduction in child care costs
- Collaborated with local church and day care organizations to provide essential supplies to residents in need at Wesley Gardens.
- Successfully met bonus requirements for all team members through consistent achievement of high renewal rates, delinquency collections, and leasing figures.
- Promoted transparency and accessibility by implementing an open door policy for both staff members and residents.
