Monica Arzu
The Bronx,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Insurance Consultant
childrens aid
The Bronx, New York
06.2025 - Current
- Educated clients on claims processes and necessary documentation for submission.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
- Analyzed clients' financial positions, liabilities and assets to determine appropriate coverage levels.
- Identified needs of customers promptly and efficiently.
Patient Service Representative
Children Aid
The Bronx, New York
10.2023 - 06.2025
- Managed patient check-in and registration processes efficiently.
- Maintained accurate patient records and ensured confidentiality compliance.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Medical Assistant ob/Gynecologist
Urban Health Plan
The Bronx, New York
01.2018 - 10.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and medical procedures.
- Scheduled appointments and coordinated follow-up care for patients effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
High School Diploma -
Metropolitan High School
The Bronx, NY06-2012
Some College (No Degree) - Hosto community college
Certified Medical Assistant
The Bronx, NYSkills
- Problem solving
- Effective communication
- Insurance policy sales
- Customer follow-up
- Call center customer service
- Teamwork
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Insurance Consultant
childrens aid
06.2025 - Current
Patient Service Representative
Children Aid
10.2023 - 06.2025
Medical Assistant ob/Gynecologist
Urban Health Plan
01.2018 - 10.2022
High School Diploma -
Metropolitan High School
Some College (No Degree) - Hosto community college
Certified Medical Assistant