Monica Asdenti
Beaufort,NC
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Server
Floyd's 1921
Morehead City, NC
08.2022 - Current
- Ensured exceptional customer satisfaction by delivering prompt and attentive service in a high-volume restaurant setting.
- Managed accurate order processing and ensured timely food delivery to guests.
- Trained new staff on menu items and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure quality and presentation of dishes met standards.
- Adapted quickly to changes in menu and special requests, enhancing customer satisfaction.
- Implemented feedback from customers to improve service processes and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server, Bartender
Ribeyes
Beaufort, NC
09.2018 - 08.2022
- Facilitated a positive guest experience by delivering high-quality customer service, leading to increased repeat business.
- Developed and implemented training programs for new servers to enhance menu understanding and service delivery.
- Facilitated effective inventory management strategies aimed at reducing costs and waste.
- Coordinated with team members during high-traffic periods to ensure efficient operations and superior customer service.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Delivered comprehensive training sessions to new staff, emphasizing restaurant standards and industry best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed bar inventory, including ordering supplies and minimizing waste through efficient stock rotation.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
- Implemented effective cash handling procedures, ensuring accurate transactions during busy shifts.
- Monitored bar cleanliness and compliance with health regulations, maintaining a safe environment for patrons and staff.
- Monitored cash handling processes, guaranteeing accurate financial reporting and accountability upon shift completion.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Phlebotomist
LabCorp
Morehead City, NC
05.2006 - 06.2014
- Collected blood samples using venipuncture and capillary techniques in accordance with safety protocols.
- Prepared specimens for laboratory analysis, ensuring proper labeling and handling procedures were followed.
- Maintained accurate patient records and documentation to support compliance with regulatory standards.
- Trained and mentored new phlebotomists on best practices and efficient sample collection methods.
- Collaborated with healthcare professionals to ensure effective communication regarding patient care needs.
- Implemented quality control measures to maintain high standards of accuracy in specimen processing.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Handled insurance verification tasks using the EMR or contacting insurance companies to validate patient information.
Medical Assistant
Crystal Coast Care for Women
Morehead City, NC
05.2004 - 05.2006
- Coordinated scheduling for patient appointments and follow-ups efficiently.
- Managed inventory of medical supplies to ensure availability and compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained accurate and organized medical records through systematic filing, organizing, and scanning of documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Supported surgical operations by ensuring operating room readiness and maintaining instrument sterility.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Administered patient care and assisted healthcare professionals in clinical procedures.
- Maintained accurate patient records using electronic health record systems.
Medical Assistant
Down East Medical Associates
Morehead City, NC
06.2000 - 02.2004
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Coordinated scheduling for patient appointments and follow-ups efficiently.
- Managed inventory of medical supplies to ensure availability and compliance.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered patient care and assisted healthcare professionals in clinical procedures.
- Maintained accurate patient records using electronic health record systems.
Education
High School Diploma -
East Carteret High School
Beaufort, NC06-1987
Medical Assisting - Medical Assisting
Carteret Community College
Morehead City, NC05-2000
ICD 10 & 11 Medical Billing And Coding - Medical Billing And Coding
Udemy, Inc
San Francisco, CA02-2026
Becoming A Pharmacy Tech - Pharmacy
Udemy Inc
San Francisco, CA02-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Service prioritization
- Team collaboration
- Task prioritization
- Wine service
- Multitasking and organization
- Team member support
- Reliability
- Multitasking Abilities
- Excellent communication
Timeline
Server
Floyd's 1921
08.2022 - Current
Server, Bartender
Ribeyes
09.2018 - 08.2022
Phlebotomist
LabCorp
05.2006 - 06.2014
Medical Assistant
Crystal Coast Care for Women
05.2004 - 05.2006
Medical Assistant
Down East Medical Associates
06.2000 - 02.2004
High School Diploma -
East Carteret High School
Medical Assisting - Medical Assisting
Carteret Community College
ICD 10 & 11 Medical Billing And Coding - Medical Billing And Coding
Udemy, Inc
Becoming A Pharmacy Tech - Pharmacy
Udemy Inc