MONICA BARRERA
Houston,TX
Summary
Customer-focused Inside Sales Professional with a strong record of driving revenue growth, building client relationships, and delivering exceptional service. Skilled in upselling, and resolving customer issues with efficiency and professionalism. Adept at communicating value, identifying customer needs, and supporting sales teams to achieve targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
AT&T
Houston, TX
11.2025 - 07.2026
- Assisted customers in selecting products based on needs and preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets efficiently.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Inside Sales Representative
Renewal By Anderson
Tomball, TX
05.2017 - 11.2025
- Responded to customer inquiries across channels with timely product info, quotes, and order updates.
- Qualified leads and partnered with outside sales to win new business.
- Spotted upsell opportunities based on needs, driving steady monthly growth.
- Kept records current in the CRM and prepared weekly sales reports.
- Resolved issues quickly, boosting satisfaction and repeat orders.
Michael Kors
Cypress, TX
- Engaged with customers to understand needs and recommend appropriate solutions.
- Achieved sales targets through strong product knowledge and relationship building.
- Maintained clean and organized sales floor and processed transactions accurately.
Education
Diploma -
Cy-Woods High School
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Lone Star Community College
Cypress, TXSkills
- Inside Sales & Lead Qualification
- Customer Relationship Management
- CRM Systems (Salesforce, etc)
- Upselling & Cross-Selling
- Problem Resolution
- Phone, Email & text Communication
ADDITIONAL INFORMATION
- Software: Salesforce, Microsoft Office, Google Workspace
- References available upon request.
Timeline
Sales Associate
AT&T
11.2025 - 07.2026
Inside Sales Representative
Renewal By Anderson
05.2017 - 11.2025
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Lone Star Community College
Michael Kors
Diploma -
Cy-Woods High School