Monica Walker

*Manages the day to day operations of the clinic, including but not limited to IT, property management, equipment management, schedule management, etc.

*Ensures the clinic maintains adequate staffing

*Recruits, hires and coordinates training of staff

*Responsible for personnel management - maintains personnel records, manages staff PTO requests and timesheets

*Manages office supply levels and needs

*Primary patient relations contact

*Contributes to performance evaluations

*Works collaboratively with other site office managers to ensure smooth operations among the clinics

*Works alongside Practice Administrator to ensure clinic is operating smoothly

*Provide marketing support for practice, visit potential referring offices promoting new procedures, new providers and information about our Practice

*Other duties as assigned

*Schedule surgical procedures as well as in-office procedures
*Scheduled pre-op and post-op appointments as designated by physician
*Booked surgeries according to physician volume and maintained prompt turnaround times

*Complete Surgical Checklist/Insurance and Auth Forms

*Provide pricing for surgery at our ASC

*Send patient email of appointments and pricing

*Obtain Insurance benefits

*Obtain Pricing from Pricing Admin

*Add Billing Alerts to collect payment

*Obtain Surgical Clearance for patient if required

*Send authorization request to Authorization Dept.

*Coordinate surgery with appropriate Facility ( i.e ASC, NSA, Northside, SR, MM)

*Send Surgery Consent to outside Facilities

*Notify patient of Surgery arrival time at Facilities outside of ASC

*Maintain Surgical spreadsheet for each Provider

*Maintain Providers schedule

*Update Master Surgical Spreadsheet

*Other duties as assigned

*Greet and check-in patients
*Answer incoming calls to schedule appointments
*Applied HIPAA privacy and security regulations while handling patient information.
*Verified demographics and insurance information to register patients in computer system.
*Organized and maintained records by updating and obtaining both personal and financial information from patients.
*Obtained necessary signatures for privacy laws and consent for treatment. *Communicated financial obligations to patients and collected fees at time of service.
*Called insurance companies and verified patient coverage. Schedule and reschedule and verify patient appointments
*Use EMR software to manage patient records and files. Reinforce and uphold patient confidentiality as required by HIPPA and clinic
*Facilitate daily administrative functions including customer service, patient scheduling and inventory management

Greet and check-in patients, collect personal, medical and insurance information
Schedule, reschedule and confirm patient appointments
Coordinate Physician schedules and maintain patient flow by communicating patient arrivals and delays
Use EMR software to manage patient records. Reinforce and uphold patient confidentiality as required by HIPPA and clinic
Manage office supplies and inventory, receive deliveries and organize supplies
Facilitate daily administrative functions including customer service and patient scheduling
Collect patient copayments and record payment transactions