Monica A. Bell
Richmond,VA
Summary
Healthcare professional with extensive experience in medical office administration and patient services. Expertise in scheduling, insurance verification, and maintaining accurate medical records, contributing to operational efficiency and enhanced patient care.
Overview
21
21
years of professional experience
Work History
Site Office Coordinator
Bon Secours Mercy Health
Richmond, Virginia
01.2015 - Current
- Verifies insurance coverage and obtains authorizations, if necessary, from insurance carriers for outpatient physical therapy.
- Checks patients in, schedules new patients as well as return visits.
- Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service.
- Processed payments for medical services received. and processing cash and credit card payments for medical services rendered.
- Generate daily reports for the billing department.
- Maintain accurate and complete medical records requests.
- Enter patient diagnosis, ICD-10 codes, and CPT codes into EPIC database.
- Monitor office inventory and order supplies.
- Establish and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.
SUPERVISOR
Aramark Healthcare
Mechanicsville, Virginia
11.2009 - 01.2015
- Interviewed, hired, and trained new employees to enhance team capability and service quality.
- Conducted quality inspections and ensured compliance with operating procedures to maintain high standards of care.
- Coordinated mobility services for hospitalized patients, improving patient comfort and recovery time.
- Built positive relationships with patients, staff, and facility departments.
- Entered and organized data in electronic systems to ensure accuracy and accessibility.
PATIENT CARE TECHNICIAN
Private Duty
Richmond, Virginia
12.2005 - 08.2009
- Supported clients in meal preparation, ensuring adherence to dietary requirements.
- Ensured clean and safe living environment for clients, promoting well-being.
- Transported clients to medical appointments and errands, facilitating access to necessary services.
- Completed training programs to enhance skills.
Education
Medical Billing program -
Bryant&Stratton College
Virginia09-2001
Advanced Studies Diploma -
06-1998
Skills
- insurance verification
- EPIC database management
- Billing report preparation
- Patient scheduling
- scheduling appointments
- data management
- customer relationship management
Timeline
Site Office Coordinator
Bon Secours Mercy Health
01.2015 - Current
SUPERVISOR
Aramark Healthcare
11.2009 - 01.2015
PATIENT CARE TECHNICIAN
Private Duty
12.2005 - 08.2009
Medical Billing program -
Bryant&Stratton College