Monica Ben
Gallup
Summary
Dedicated customer service professional with a strong focus on transaction processing and POS operation. Committed to creating a clean and organized shopping environment while enhancing client engagement.
Overview
9
9
years of professional experience
Work History
Associate
Marshalls
Gallup
07.2024 - Current
- Assisted customers in locating merchandise throughout the store.
- Maintained organized displays to enhance product visibility and accessibility.
- Processed transactions accurately at the cash register.
- Collaborated with team members to restock shelves promptly.
- Ensured a clean and safe shopping environment for customers.
- Handled customer inquiries and resolved issues effectively.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Operated equipment such as scanners and scales correctly during checkout process.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and organization of dining areas and workstations.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Dennys
Gallup
04.2017 - 09.2020
- Took accurate orders and communicated them to the kitchen staff.
- Maintained cleanliness of dining area and tables throughout shifts.
- Processed payments efficiently using point-of-sale systems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Gallup High School
Gallup, NM05-2015
Skills
- Customer service
- POS operation
- Transaction processing
- Inventory management
- Visual merchandising
- Sales assistance
- Workplace safety
- Client engagement
Timeline
Associate
Marshalls
07.2024 - Current
Server
Dennys
04.2017 - 09.2020
High School Diploma -
Gallup High School