MONICA BILIOURIS
Canton,GA
Summary
Experienced project manager and strategic communications leader with over 20 years of experience in design, stakeholder collaboration, and digital engagement, seeking to serve as Send Relief Regional Development Coordinator. Dedicated to crafting compelling stories of impact, strengthening donor relationships, and supporting regional development initiatives that advance the mission of the North American Mission Board through intentional communication, creative strategy, and partnership building.
Overview
25
25
years of professional experience
Work History
Project Manager
MEDITECH
11.2024 - Current
- Established communication protocols between internal teams for project alignment and efficiency.
- Ensured stakeholders received regular updates to meet project goals on time and within budget.
- Adjusted project plans as necessary to align with organizational objectives.
- Generated accurate and timely reports detailing project activities and progress.
Lead Designer, Patient Engagement
MEDITECH
01.2014 - 11.2024
- Designed and coordinated large-scale projects, including Online Bill Pay, Virtual Visits and Patient Portal Dashboard.
- Led scrum meetings to align project efforts with goals and timelines.
- Conducted user interviews to gather insights on organizational objectives and user needs.
- Developed creative concepts and strategies to enhance the brand identity of clients.
- Developed training materials and conducted sessions for internal stakeholders.
- Produced written specifications detailing user requirements and desired functionalities.
- Coordinated design critiques with external stakeholders through monthly presentations.
- Presented final designs to senior management for approval.
- Created web models or prototypes using physical, interface, logical and data models.
- Collaborated with cross-functional teams to ensure that design meets business objectives.
- Leveraged expertise in user preferences and accessibility requirements to establish design specifications and optimize approaches.
- Ensured all projects adhere to established brand guidelines and style guides.
- Trained new team members on software tools used in the production process.
- Lead brainstorming sessions to generate innovative ideas for projects.
- Consulted with product managers, developers, marketers, and other departments on creative solutions.
- Reviewed work of team members to ensure quality standards are met.
Designer, Health Information Management
MEDITECH
01.2007 - 01.2014
- Optimized assigned designs according to customer specifications.
- Created comprehensive training materials for Implementation team.
- Developed mockups or product samples using digital or manual design equipment.
- Conferred with marketing department or with clients to discuss product or collateral designs.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Collaborated with team of designers to offer improvements and direction on others' projects.
Production Specialist, Administrative Applications
MEDITECH
01.2005 - 01.2007
- Designed and executed workflow testing scripts to ensure high-quality code delivery post-unit testing.
- Identified critical issues for resolution prior to customer release.
- Conducted thorough assessments of application performance to enhance reliability.
- Collaborated with development teams to address testing feedback and implement improvements.
Training and Education Specialist
MEDITECH
01.2003 - 01.2005
- Conducted new hire training and ongoing education sessions for Admissions, Medical Records, and Abstracting applications.
- Emphasized building strong resource networks to enhance employee learning and customer service.
- Facilitated educational programs aimed at continuous professional development for all staff members.
- Developed training materials to support effective onboarding processes for new hires.
- Collaborated with supervisors to examine effectiveness of program and instruction.
Client Service Specialist, Administrative Applications
MEDITECH
01.2001 - 01.2003
- Conducted calls with clients to resolve software-related issues and enhance feature utilization.
- Maintained client data accuracy in internal systems by monitoring account information and updating records as needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Skills
- Team collaboration and leadership
- User research
- Engaging storytelling with audience connection
- Customer relations and client management
- Workflow planning and improvement
- Project management and feedback
- Innovative thinking
- Stakeholder engagement
- Resource allocation
- Training development
- Effective communication
- Presentation skills
- Visual communication
- Cross-functional coordination
Affiliations
- Short term mission trips include Central Asia, Brazil and Istanbul.
- Bible study teacher and special event speaker
- Mentor
- FCA Board Member
Timeline
Project Manager
MEDITECH
11.2024 - Current
Lead Designer, Patient Engagement
MEDITECH
01.2014 - 11.2024
Designer, Health Information Management
MEDITECH
01.2007 - 01.2014
Production Specialist, Administrative Applications
MEDITECH
01.2005 - 01.2007
Training and Education Specialist
MEDITECH
01.2003 - 01.2005
Client Service Specialist, Administrative Applications
MEDITECH
01.2001 - 01.2003