Monica Bloomquist
Santa Clara,CA
Summary
Motivational leader and organizational problem-solver with advanced team building and customer service skills. Well experienced in stepping into roles and quickly making positive changes to drive company success. With a focus on using training and morale-building techniques to maximize employee engagement and performance. Possessing exceptional work ethic and desire to go above and beyond to exceed company and customer expectations. Successful in a fast-paced environment with managing goals and team development.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Oakley
Milpitas, CA
08.2023 - 05.2024
- Ensured all customers were greeted with a warm, friendly smile. Created a team culture of exceeding customer expectations and meeting company goals. Developed and trained new employees on sales and the proper handling of customer inquiries. Managed inventory and controlled shrink.
Assistant Manager
Advance Auto Parts
San Jose, CA
01.2023 - 05.2023
- Boosted customer interaction through excellent in-store and telephonic service. Delivered outstanding service to individual and business clients, boosting brand image. Led a team to exceed sales targets, promoting business growth and profitability. Assisted manager with daily accounting tasks, ensuring smooth store operations.
General Manager
Leslies Poolmart
Napa, CA
03.2021 - 12.2022
- Strengthened client relationships to ensure long-term business partnerships. Led hiring process, inspiring new employees via impactful training programs. Maximized store appeal by implementing strategic merchandising techniques. Outperformed annual sales targets, consistently exceeding set goals.
Shift Manager
Zwilling J A Henckels
Livermore, CA
09.2019 - 03.2020
- Orchestrated rigorous training and supervision of a dedicated customer service team, consistently delivering top-notch service that greatly enhanced retention and satisfaction rates. Instituted comprehensive cross-training initiatives for all employees on various job positions, ensuring continuous coverage of roles at all times. Conducted meticulous inventory counts, comparing current state against target accuracy levels and tracking variances for improved efficiency. Reinforced employee safety awareness through comprehensive understanding of regulatory mandates and company's organizational best practices. Strategized assignments for optimal skill utilization, boosting team performance.
Education
Associate of Science - Medical Technology
Lower Columbia College
Longview, WASkills
- Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Google Docs, Adobe Acrobat, POS Systems, Inventory Management Software, Salesforce, Money handling, Retaining Customer relations, Order processing, Cycle counting, Inventory audits
Timeline
Assistant Manager
Oakley
08.2023 - 05.2024
Assistant Manager
Advance Auto Parts
01.2023 - 05.2023
General Manager
Leslies Poolmart
03.2021 - 12.2022
Shift Manager
Zwilling J A Henckels
09.2019 - 03.2020
Associate of Science - Medical Technology
Lower Columbia College