Monica Bobbitt
Augusta,GA
Summary
Dynamic Dispatcher with proven expertise at Transport Care Services in optimizing operations and enhancing customer satisfaction. Skilled in route planning and conflict resolution, I effectively coordinated schedules and improved service delivery, resulting in increased customer retention. A critical thinker, I thrive in fast-paced environments, ensuring timely and efficient dispatching while maintaining high call metrics.
Overview
8
8
years of professional experience
Work History
Dispatcher
Transport Care Services
10.2021 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Provided customers with information on products and services.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
Non-Emergency Transportation Driver
Southstar Ems
06.2017 - 10.2021
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
- Drove safely in various weather and road conditions to avoid accidents.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Healthcare Management -
American InterContinental University
Schaumburg, IL07.2018
Skills
- Driver communication
- Team collaboration
- Equipment management
- Improving operations
- Route navigation
- Navigation support
- Workflow prioritization
- Customer service
- Problem-solving
- Stress tolerance
- Data entry
- Tracking systems
- Multitasking and organization
- Dispatching procedures
- Time management
- Maintaining call metrics
- Route planning
- Map reading
- Call handling
- Adjusting routes
- Decision-making
- Critical thinker
- Traffic monitoring
- Attention to detail
- Schedule coordination
- Prioritizing calls
- Incident reporting
- Verbal and written communication
- Active listening
- Software proficiency
- Conflict resolution
- Dispatch coordination
- Emergency protocols
Timeline
Dispatcher
Transport Care Services
10.2021 - Current
Non-Emergency Transportation Driver
Southstar Ems
06.2017 - 10.2021
Healthcare Management -
American InterContinental University
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