Monica Bombard
Braintree,MA
Summary
Extremely self motivated person who strives to make things better in the working environment. Proven track record of 14 years in the utility industry.
Hard worker who is a team player, with great organizational skills with a strong attention to detail.
Overview
24
24
years of professional experience
Work History
Bartender
224 Boston Street Restaurant
Dorchester, MA
10.2021 - Current
- Drink preparation, product promotion, garnish preparation and sanitation protocol.
- Helping guests be aware of and choose menu items, taking orders, and making customers feel comfortable, treating them as I would want to be treated.
Work Coordinator - Gas
National Grid USA
Waltham, MA
12.2016 - 04.2019
- Worked under direction of lead supervisor.
- Assembled work packages for both construction and maintenance work.
- Provided timely filing of digs safe and permit applications with local city/state agencies.
- Acted as liaison to state/city officials, as well as customers (both internal and external) in effort to resolve local issues and concerns. Worked on engineering designs as well as collaborating with engineers.
- Responsible for data entry into field management system within timely manner.
- Monitored divisional workload performance and reports to department supervisor on weekly basis.
Contingency Role During Work Stoppage
National Grid USA
Waltham, MA
06.2018 - 01.2019
- Performed work coordination duties.
- Entered gas leaks through National Grid's MDSI system from company contractors via telephone.
- Contacted management employees pertaining to payroll.
- Requested police details state/town pertaining to gas leaks.
Contractor -Customer Fulfillment - Gas
National Grid
Providence, RI
07.2016 - 12.2016
- Conversed with customers and processed new service, relay of service, and shut-offs.
Contractor - Rombach Project- Gas
National Grid
Malden , MA
09.2015 - 11.2015
- Worked with National grid supervisors, employees, Home Serve contractors; pertaining to over pressurized gas for town of Somerville customers.
- Contacted customers regarding upgrades or shut-offs to their gas meter.
- Time sensitive project mandated by Department of Public Utilities.
Contractor - Work Coordinator- Gas
National Grid
West Roxbury, MA
08.2015 - 09.2015
- Worked under direction of lead supervisor.
- Assembled work packages for both construction and maintenance work.
- Provided timely filing of digs safe and permit applications with local city/state agencies.
- Acted as liaison to state/city officials, as well as customers (both internal and external) in effort to resolve local issues and concerns. Worked on engineering designs as well as collaborating with engineers.
- Responsible for data entry into field management system within timely manner.
- Monitored divisional workload performance and reports to department supervisor on weekly basis.
Server
Amrheins Restaurant
South Boston , MA
06.2008 - 06.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset to keep dining room and work areas clean.
- Worked with POS system to place orders and manage bills.
Administrative Assistant
Pasek Corporation
South Boston, MA
11.2013 - 05.2014
- Customer satisfaction was the goal including customer appointments and resolving any issues or concerns.
- Payroll data entry and billing.
- Data entry of company fleet trucks.
Administrative Assistant
Thayer Academy
Braintree, MA
09.2007 - 09.2008
- Worked under direction of IT management.
- Assisted with student needs regarding computer questions/concerns and IT office needs, as well as business office.
- Installed telephones in classrooms.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Acivities
Boston Gas Company
Boston, MA
02.1989 - 07.2000
- Accepted and processed bills, one on one with customers on a daily basis, in Customer Activities Department.
- Data entry of fuel assistance, SSI, and meter reads in Customer Activities Department.
- Residential billing, special account billing, and estimating in Revenue Accounting Department.
- Answered live billing and service calls in Call Center/Revenue Accounting Department.
- Meter maintenance and helped with delivery and installation in Meter Department.
- Commercial transportation billing project in Revenue Accounting Department.
Education
Computer Course
Aquinas College
Milton, MaSkills
- Multitasking
- Administrative operations
- Flexible & Adaptable
- Customer Service
- Data entry
- Billing
- Flexible & Adaptable
- Compassion
- Permitting & Dig safe
- Microsoft
- Excel
- Power Point
- Maximo
- CWQ
- ARCFM
- SPIPE
Timeline
Bartender
224 Boston Street Restaurant
10.2021 - Current
Contingency Role During Work Stoppage
National Grid USA
06.2018 - 01.2019
Work Coordinator - Gas
National Grid USA
12.2016 - 04.2019
Contractor -Customer Fulfillment - Gas
National Grid
07.2016 - 12.2016
Contractor - Rombach Project- Gas
National Grid
09.2015 - 11.2015
Contractor - Work Coordinator- Gas
National Grid
08.2015 - 09.2015
Administrative Assistant
Pasek Corporation
11.2013 - 05.2014
Server
Amrheins Restaurant
06.2008 - 06.2015
Administrative Assistant
Thayer Academy
09.2007 - 09.2008
Customer Service Acivities
Boston Gas Company
02.1989 - 07.2000
Computer Course
Aquinas College
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