Monica Boydston

Lead the global Product strategy and overall business health with full P&L ownership for a portfolio of 6 Product families driving $160M in ARR.

• Lead a global team of 25 Product Managers and Product Owners responsible for the product roadmap and market expansion strategy for a portfolio of connected solutions aimed to serve the Office of the CFO for multi-national enterprise organizations around the globe.
• Member of the Senior Leadership Team (SLT), recognized as a high-performing team of executives slated to be successors to the C-Suite.
• Consistently work alongside the CEO and Executive Leadership team on strategic initiatives
• Influence operational excellence across all functions of the organization including Sales, Marketing, Engineering, Customer Success, Support and Professional Services
• Drive inorganic growth through the identification of M&A targets, development of Value Creation Plans, and participation in transactions and corporate integrations.
• Develop innovation in software applications centered around AI/ML
• Build portfolio optimization strategies, product lifecycle policies, cloud migration activities, and architecture modernization initiatives to positively impact profitability, efficiency, and further innovation.

Influence product adoption and drive aggressive growth through he ownership of the customer experience strategy for an extensive portfolio of high-growth products. OVersee 40 employees globally of varying levels of leadership, including Directors, Sr. Managers, Managers, and individual contributors in Product Management, Program Management, User Experience Design, Technical Writing, and Instructional Design. Manage and drive the product strategy, roadmap, and execution of the development of the insightsoftware Platform and all Data Integration and Connectivity products.

• Develop excellence by leading, coaching, and guiding a global, diverse, and passionate team

• Member of the Senior Leadership Team (SLT), recognized as a high-performing team of executives slated to be successors of the C-Suite

• Effectively and consistently present to the CEO and the Executive Leadership Team on strategic initiatives, as well as C-Suite members of Enterprise organizations on value propositions, partnerships, and product strategy

• Oversee the strategy, design, and development of multiple highly complex data connectivity and integration software applications

• Lead Product Experience Strategy, including Platform design and development and UX Design, defining the customer journey for all products

• Lead Global Learning strategy for all products across the organization, driving consistency in technology, experience, and success management.

• Created product-level P&Ls for highly complex applications with extensive data integration volume within the first month of employment

Developed a Customer Education department for a hyper-growth Unicorn software company from the ground up. Recruited experts in the field of Technical Writing, Instructional Design, Engineering and Infrastructure, and Program Management. Invested in technologies built for scale, designed a multi-year growth strategy, product and customer experience road map, pricing & packaging to generate additional ARR, and KPIs to drive results that align with our business objectives.

• Capitalized on a thriving job market and grew a team from 4-10 in 3 months' time.

• Developed a career ladders framework, giving a new and continuously growing team the tools they need to understand what growth and career advancement look like.

• Invested in technologies for scale, building launch plans, dependencies, timelines, and release readiness criteria.

• Developed a 1/3/5 year strategy and shared it with the entire company in our weekly kickoff meeting within 75 days of employment.

Inspire innovation and drive constructive change on a global scale with stewardship of over $10M in annual revenue. Oversee 70 employees globally, including Product Development, Product Management, Program Management, UX Designers, and Instructional Design, supporting 23 products. Manage the product design and development of a Learning Management Platform (LMS) and Learning Experience Platform (LXP), which serve over 200K users each year. Steer P&L, operational planning, and budgeting for the entire Product Management business unit.

• Oversee Annual Operating Plans for the global Product Learning, Product Management, and Product Marketing teams.

• Influence and institutionalize planning to define and justify the investment, identify strong KPIs, track progress, and promote the success of all product initiatives.

• Operationalized Product Management best practices across all teams for a consistent approach.

• Lead Product Experience Strategy, including UX design, defining the customer journey for all products.

• Lead Global learning strategy for all products across the organization, driving consistency in technology, experience, and success measurement.

• Generated $500K in cost savings by optimizing products, programs, and efficiencies company-wide.

• Achieved $350K annual reduction in technical debt by creating an in-house technology to replace third-party tools.

• Achieved over $1M in annual savings in translation and localization costs.

• Built pricing consistency across the enterprise with a new pricing and packaging model forecast to grow revenue 10% while significantly reducing attrition.

Orchestrated creation of digital learning modules for internal and external stakeholders with the oversight of 25+ global employees. Carried out company wide learning strategy in a highly matrixed environment to shape digital learning tools for their needs.

• Awarded Circle of Excellence, earned by less than ten employees out of 4K.

• Facilitated continuity and streamlined user experiences for employees, partners, and customers leveraging multiple technologies including Artificial Intelligence (AI) and Machine Learning (ML).

• Expanded Cloud adoption with introduction of video-based learning and the first immersive, hands-on learning experience for flagship products.

• Crafted a product experience subsequently incorporated into the product framework and recognized as a key competitive advantage for client retention and winning new business.

• Consulted with C-Level leadership on ideas and strategic designs often codified in best practices.

Hired and mentored a global team of 25 in establishing styles, standards, expectations, and designs to support corporate-wide digital learning content development initiatives.

• Earned promotion from CTO for outstanding performance.

• Applied micro-learning, role-based learning, and augmented reality to all verticals providing content to customers, employees, and partners within three months of forming a new team.

• Served as keynote speaker on product and learning strategies, new technology, and corporate vision to 4K attendees at the company's largest customer conference.

Built Content Management department from the ground up. Guided a specialized team of writers and instructional designers to produce documentation and video training according to content strategy. Trained professional services team on new features and functions in preparation for a new release. Coordinated with product and support teams to ensure the greatest impact of training and content materials.

• Selected to scale programs and processes from one vertical to benefit the entire organization taking on a six-fold increase in the team.

• Defined and carried out a process to synchronize product features/releases and training—a company first.

• Accelerated implementation and reduced cost to the client via design and execution of repeatable, digital programs.

Met with retail and lumber industry customers to evaluate business challenges, identify areas of improvement, and deploy software to solve problems.

• Exceeded utilization quotas each quarter, garnering repeat business and increased revenues.

Oversaw finance, operations, training, and support of a start-up software company. Analyzed trends and defined critical metrics to inform production, quality, and customer service strategies. Served as a change agent in designing processes and systems, marshaling resources, and resolving issues.

• Grew revenue to $1M+ in one year by introducing an annual recurring revenue pricing and packaging model, acting as a thought leader in the software space, recognizing the value of an ARR model before most.

• Consistently delivered accurate and timely P&L and Balance Sheets, requiring minimal involvement from outside accounting firms.

• Managed financial strategy to ensure investment in areas for growth while maintaining strong profitability

• Recognized repeatedly for organizational skills and accuracy when meeting with banks, auditors, and investment firms.

Defined product vision, drove roadmaps, and prioritized customer requirements. Steered product planning and execution via collaboration with developers, sales, marketing, and support to secure revenue and client satisfaction. Defined corporate vision, structure, and staffing. Developed roles, processes, and positions to drive the success and growth of the business. Managed all operations from the shop floor to the top floor.

• Launched SaaS software model allowing clients to build pricing strategies based on pricing psychology to optimize retail margins, acting as a thought leader in the SaaS space before most.

• Bolstered client retention by offering software training and support.

• Delivered seminars nationwide to dealer groups and trade shows with training on application suite and consulting on pricing theory/psychology, inventory forecasting, and retail operations.

• Developed trust and respect with customers that built lifelong friendships.