Monica Brito
West Palm Beach,FL
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
3
3
years of professional experience
Work History
Internet Sales Representative
Ed Morse Honda
04.2023 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored trends in online retail to identify new opportunities for growth.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
To-go Hostess
Texas Roadhouse Restaurant
03.2021 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2023
Skills
- Traffic Analysis
- Marketing Initiatives
- Phone Inquiries
- Special Requests
- Information Updates
- Technical Management
- Text Messaging
- Lead Follow-Up
- Dispute Resolution
- Correspondence Typing
- Communications Strategies
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Representative
Ed Morse Honda
04.2023 - Current
To-go Hostess
Texas Roadhouse Restaurant
03.2021 - 03.2023
High School Diploma -
Palm Beach Central High School
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