Monica Brown
Carrollton,GA
Summary
Resourceful professional in the food preparation and serving industry, known for high productivity levels and ability to efficiently complete tasks. Skilled in menu planning, kitchen equipment use, and maintaining hygiene standards. Exceptional at time management, teamwork, and adaptability, ensuring smooth kitchen operations and positive customer experiences. Excel in fast-paced environments by leveraging strong organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Bakery Clerk
Flowers Bakery
Atlanta , GAl
09.2019 - 10.2024
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
Cafeteria Worker
S&S Cafeteria
02.2014 - 08.2019
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Followed health and safety regulations when preparing meals or handling food products.
- Prepared hot entrees according to recipes and instructions provided by supervisor.
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
Customer Service Representative
Georgia-Pacific
Atlanta, GA
03.2010 - 01.2014
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Science - Medical Biller
Sandford Brown College
Atlanta, GA08-2017
Skills
- Food preparation
- Point of sale operation
- Customer inquiries
- Customer service
- Quality assurance
- Bakery equipment operation
Timeline
Bakery Clerk
Flowers Bakery
09.2019 - 10.2024
Cafeteria Worker
S&S Cafeteria
02.2014 - 08.2019
Customer Service Representative
Georgia-Pacific
03.2010 - 01.2014
Associate of Science - Medical Biller
Sandford Brown College