Monica Brown
Cottage Grove
Summary
Results-driven operations manager with expertise in team leadership, workflow optimization, and customer service excellence. Committed to fostering a culture of continuous improvement and enhancing operational efficiencies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Sparetime Entertainment
2025.11 - Current
- Managed inventory control systems, ensuring optimal stock levels and timely replenishment of supplies.
- Supervised daily operations, coordinating staff activities to maintain high service standards and customer satisfaction.
- Developed training programs for new employees, fostering a culture of teamwork and continuous improvement.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Bar Supervisor
Sparetime Entertainment
2023.09 - Current
- Supervised bar staff to ensure exceptional customer service and operational efficiency.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Trained new employees on company procedures and beverage preparation techniques.
- Developed and implemented promotional strategies to enhance bar offerings.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Completed bar opening and closing procedures.
Bar Manager
Bowlavard
2021.08 - 2023.08
- Managed daily bar operations, ensuring efficient workflow and adherence to safety protocols.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server/Bartender
Bulldogs Ale House
2019.11 - 2021.03
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed and coordinated food and beverage orders efficiently during peak hours.
- Developed knowledge of beer selection to recommend pairings for guests' meals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Morris Community High School
Morris, IL2008-06
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Customer relationship management
- Workflow optimization
- Schedule management
- Employee motivation
- Goal setting
Certification
- Operators License
Timeline
Operations Manager
Sparetime Entertainment
2025.11 - Current
Bar Supervisor
Sparetime Entertainment
2023.09 - Current
Bar Manager
Bowlavard
2021.08 - 2023.08
Server/Bartender
Bulldogs Ale House
2019.11 - 2021.03
High School Diploma -
Morris Community High School