Monica Burton
SAN JOSE,CA
Summary
Dynamic Medical Assistant with experience at Menlo Medical Clinic, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient experiences through effective communication and collaboration. Committed to maintaining a sterile environment and improving operational efficiency, while delivering exceptional customer service in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Menlo Medical Clinic
09.2007 - 01.2010
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Supported clinical staff with routine procedures, maintaining a sterile environment and adhering to safety protocols.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience and reduce wait times.
- Managed inventory of medical supplies, ensuring availability and compliance with clinic standards.
- Conducted preliminary patient assessments, including vital signs and health history reviews, for physician evaluation.
- Educated patients on treatment plans, medications, and preventive care measures to promote overall health awareness.
- Collaborated with multidisciplinary teams to streamline workflows, improving operational efficiency within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Frys Electronics
03.2004 - 06.2006
- Provided exceptional customer support through effective problem-solving and active listening.
- Assisted customers with product inquiries and troubleshooting to enhance their experience.
- Managed transactions efficiently, ensuring accuracy in cash handling and billing processes.
- Collaborated with team members to maintain a well-organized merchandise display for improved accessibility.
Waitress
Dennys Restaurant
01.1998 - 02.1999
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Supported clinical staff with routine procedures, maintaining a sterile environment and adhering to safety protocols.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience and reduce wait times.
- Managed inventory of medical supplies, ensuring availability and compliance with clinic standards.
- Conducted preliminary patient assessments, including vital signs and health history reviews, for physician evaluation.
- Educated patients on treatment plans, medications, and preventive care measures to promote overall health awareness.
- Collaborated with multidisciplinary teams to streamline workflows, improving operational efficiency within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Cashier
Wienerschnitzel
03.1999 - 01.2004
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Assisted in training new cashiers on company policies and cash handling procedures.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Collaborated with team members to enhance workflow during peak hours for improved service speed.
- Implemented best practices for cash management, ensuring minimal discrepancies in daily reports.
- Adapted quickly to changes in menu items and promotions, enhancing customer engagement and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Education
Medical Assistant Certification
CET
San Jose, CA04.2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Menlo Medical Clinic
09.2007 - 01.2010
Customer Service Representative
Frys Electronics
03.2004 - 06.2006
Cashier
Wienerschnitzel
03.1999 - 01.2004
Waitress
Dennys Restaurant
01.1998 - 02.1999
Medical Assistant Certification
CET