Monica Cano
Maverick Bank
Wickett ,TX
2
Languages
10
years of professional experience
Dynamic Universal Banker at Maverick Bank with proven expertise in customer needs assessment and transaction processing. Bilingual in English and Spanish, I excel in developing customer relationships and enhancing branch operations, resulting in improved client satisfaction and loyalty. Committed to delivering exceptional service and operational excellence.
Work History
Universal Banker
2 Years 3 Months- Processed deposits, withdrawals, transfers, and account maintenance accurately while following banking procedures.
- Assessed customer needs and recommended checking, savings, credit, and digital banking solutions.
- Resolved routine account issues, transaction discrepancies, and card concerns with prompt follow-up.
- Opened new accounts and verified documentation to support compliance and customer onboarding.
Secretary
10 Months- Coordinated front office communications, routing calls and visitors with professionalism and discretion.
- Maintained confidential student and staff records with accuracy and attention to detail.
- Prepared correspondence, forms, and reports using Microsoft Office applications.
- Processed attendance, enrollment, and office documentation according to district procedures.
- Responded to parent and staff inquiries, providing timely information and support.
- Organized filing systems, improving document retrieval and office efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Attendance Clerk
10 Months- Scheduled meetings, events, and daily appointments for campus administrators.
- Supported campus operations by tracking supplies, mail, and routine administrative tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Assistant Manager
5 Years 3 Months- Oversaw daily finance operations, ensuring accurate processing of invoices, payments, and account records.
- Coordinated staff workflows to maintain timely completion of reporting, reconciliations, and client service tasks.
- Prepared management reports summarizing account activity, operational status, and outstanding issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
No Degree - Nursing
High School Diploma
Skills
Bilingual - English/Spanish
Organizational skills
Time management
Communication skills
Team work
Branch operations
Cash handling proficiency
Electronic funds transfer
Customer needs assessment
Wire transfers
Transaction processing
Deposit processing
Banking software navigation
Customer service
Account openings
Developing customer relationships
Languages
English
Spanish
Timeline
Universal Banker
Maverick Bank
07.2024 - CurrentRead More
Secretary
MWPISD
08.2023 - 06.2024Read More
Attendance Clerk
MWPISD
08.2022 - 06.2023Read More
Assistant Manager
A&N Finance
04.2017 - 07.2022Read More
Odessa College
No Degree from Nursing
Read More
Monahans Education Center
High School Diploma
Read More