Summary
Overview
Work History
Education
Skills
Timeline
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Monica Carranza

Brooklyn,USA

Summary

Dynamic professional with extensive experience in customer service. Bilingual in English and Spanish, I apply cultural insights to enhance customer interactions and resolve issues in a friendly yet efficient manner.

Overview

2
2
years of professional experience

Work History

Lead Counter

Heritage Grand Bakery
New York, NY
12.2024 - Current
  • Greeted customers entering the store warmly, while providing excellent customer service.
  • Trained new employees on proper counter practices, including use of equipment, safety protocols, and using point of sale (POS) system.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Performed opening and closing procedures including counting money, balancing registers, reconciling daily reports.
  • Ensured that all store displays were properly arranged and updated regularly according to company standards.

Customer Service Rep.

Wellness Gym and Fitness
Tarija, Bolivia
06.2023 - 04.2024
  • Assisted members with inquiries about gym operations and policies, as well as performed various administrative duties.

English Language Teacher

Educational Training Center
Tarija, Bolivia
06.2023 - 12.2023
  • Planned and delivered lessons to students of different levels.
  • Maintained records of attendance, grades and other relevant information related to student performance.
  • Collaborated with other teachers in order to share best practices in teaching effectively.

Customer Service Rep./ Hostess (Volunteer)

Serena Hostel
Samaipata, Bolivia
03.2023 - 05.2023
  • Identified and responded to customer requests and concerns in person, and through email, online chat, and phone, for both English and Spanish-speaking guests.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Degree in Communication Studies -

Domingo Savio, Private University
Tarija, Bolivia
10.2018

Proficiency in English: English as a Second Language Certificate -

Centro Boliviano Americano
Tarija, Bolivia
08.2011

Skills

  • Effective bilingual communication (English, Spanish)
  • Critical thinking
  • Reliability
  • Punctuality
  • Teamwork
  • Ability to navigate company websites and online portals
  • Customer service
  • Point of sale systems
  • Employee training
  • Attention to detail
  • Merchandise display

Timeline

Lead Counter

Heritage Grand Bakery
12.2024 - Current

Customer Service Rep.

Wellness Gym and Fitness
06.2023 - 04.2024

English Language Teacher

Educational Training Center
06.2023 - 12.2023

Customer Service Rep./ Hostess (Volunteer)

Serena Hostel
03.2023 - 05.2023

Degree in Communication Studies -

Domingo Savio, Private University

Proficiency in English: English as a Second Language Certificate -

Centro Boliviano Americano

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Monica Carranza