MONICA CASTANEDA
Howard Johnson By Wyndham
Sacramento,CA
7
years of professional experience
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Work History
Front Desk Manager
1 Year 3 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Managed scheduling and staff assignments to optimize service delivery and operational efficiency.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new front desk staff on procedures, policies, and customer service standards.
Financial Aid Advisor
2 Years 11 Months- Assessed student eligibility through detailed review of forms and compliance verification, ensuring accurate financial aid distribution.
- Managed coordination of federal, state, and local financial aid programs, enhancing support for students in securing funding.
- Determined student eligibility by reviewing forms and verifying compliance with requirements.
- Verified completeness, accuracy, and integrity of loan agreements.
- Guided individuals with unsuitable credit through application processes, facilitating loan qualification and access to financial resources.
- Offered informed recommendations balancing needs and eligibility of applicants against program availability.
Front Desk
2 Years 1 Month- Coordinated with housekeeping or maintenance staff to address guest-reported issues promptly.
- Processed guest reservations using hotel management software.
- Made and confirmed reservations.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Kept rooms ready for new guests by coordinating efficient housekeeping.
- Organized effective schedules based on expected guest loads.
- Enhanced guest experiences by recommending local attractions and dining options.
- Ensured readiness of rooms for new guests by streamlining housekeeping coordination.
Education
High School Diploma
Skills
Reservations management
Customer service
Guest relations
Conflict resolution
Multitasking
Team leadership
Bilingual
Self-directed
Timeline
Front Desk Manager
Howard Johnson By Wyndham
05.2025 - CurrentRead More
Financial Aid Advisor
UEI College
05.2022 - 04.2025Read More
Front Desk
Roy Inn and Suites
05.2019 - 06.2021Read More
Capital City High School
High School Diploma
Read More