Monica Ceballos
Lynwood,CA
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
AC Hotel Irvine by Marriott
11.2023 - 06.2025
- Supervise and support front desk agents, ensuring excellent customer service during check-ins and check-outs
- Assist management with month-end reports and inventory control
- Handle guest complaints efficiently, turning negative experiences into positive ones
- Proficient in FOSSE hotel management system
- Collected room deposits, fees, and payments.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Front Desk Agent
SpringHill Suites by Marriott Downey
02.2022 - 11.2023
- Provided seamless check-in and check-out services for guests
- Addressed guest concerns and provided solutions to ensure a satisfactory stay
- Coordinated with housekeeping and other departments for timely guest service fulfillment
- Maintained a high standard of customer service and operational efficiency
Student Assistant (MFT Department)
California State University, Dominguez Hills
03.2022 - 05.2022
- Managed office administrative tasks, including filing, organizing materials, and document processing.
- Coordinated interdepartmental communication and document delivery
- Drafted general emails and assisted and assisted with office projects.
Cashier
Mother's Nutritional Center
07.2021 - 02.2022
- Assisted Customers in obtaining WIC benefits while ensuring excellent customer service.
- Maintained inventory by stocking fresh produce and essential products.
- Provided product information and answered customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MBA - Health Care Policy And Administration
California State University, Dominguez Hills
Carson, CA02-2027
Bachelor of Science - Business Administration
California State University, Dominguez Hills
Carson, CA05.2025
High School Diploma -
St. Pius X St. Matthias Academy
Downey, CA06.2021
Skills
- Time management
- Reservations management
- Problem-solving skills
- Guest relations
- Exceptional communication
- Administrative skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
AC Hotel Irvine by Marriott
11.2023 - 06.2025
Student Assistant (MFT Department)
California State University, Dominguez Hills
03.2022 - 05.2022
Front Desk Agent
SpringHill Suites by Marriott Downey
02.2022 - 11.2023
Cashier
Mother's Nutritional Center
07.2021 - 02.2022
High School Diploma -
St. Pius X St. Matthias Academy
MBA - Health Care Policy And Administration
California State University, Dominguez Hills
Bachelor of Science - Business Administration
California State University, Dominguez Hills
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