Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Chavez

Anaheim,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure the Administrative Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Secretary

City of Anaheim
2022.01 - Current
  • Admin support for multiple divisions primarily with Community and Sustainability Programs division
  • Purchasing Card Liaison.
  • Timekeeper
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Offer technical support and troubleshot issues to enhance office productivity.
  • Manage mail and both incoming and outgoing correspondence.
  • Manage multiple conference room calendars and inboxes.
  • Answered high volume of phone calls and email inquiries.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
  • Process income qualified program applications.
  • Process income qualified applications master-metered customer.
  • Update spreadsheets for income qualified programs.
  • Translated documents from English to Spanish.

Part-Time Office Specialist 2

City of Anaheim
2017.02 - 2022.01
  • Support to Finance Administration and IS group.
  • Responsible for managing supplies within office, keep inventory of supplies, order supplies, arrange for maintenance for office equipment, petty cash.
  • Provide customer service to external and internal customers face-to-face or through phone calls.
  • Submit requisitions and delivery orders.
  • Prepare excel reports for executive staff.
  • Keep track of available supplies.
  • Provide detail month-end report.
  • Screen phone calls for executive staff.

Hostess

Walt Disney Resort
2014.10 - 2017.08
  • Created friendly environment for customers requesting food services
  • Provide great service to visitors within the park and ensure that when coming to our service booth, they receive excellent service with their food request.
  • Input food orders into the database.
  • Modify and correct any erroneous entry.
  • Train new employees.
  • Cross-train on to other merchandise stores.
  • Ensure Customer Satisfaction with each transaction.
  • Process transactions and refunds.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Part-Time Office Specialist 2

City of Anaheim
2013.12 - 2014.08
  • Provide support to the Utilities Administration group
  • Responsible for managing supplies within the office, keep inventory of supplies, order supplies, arrange for maintenance for the office equipment, send and receive special packages for the Utilities Administration Group
  • Provide customer service to external and internal customers face-to-face or through the phones
  • Keep track of available supplies, and submit invoices to get paid
  • Keep track of merchandise ordered
  • Provide a detail month-end report of day to day transactions.

Education

No Degree -

Fullerton College
Fullerton, CA

High School Diploma -

Anaheim High School
Anaheim CA

Skills

  • Bilingual - Spanish
  • 45WPM
  • Computer literate (MS Word, Excel, Power point, Outlook, Web-based applications)
  • Team player
  • Customer Service
  • Analyzing Data
  • Ensure Customer Satisfaction
  • Providing Solutions
  • File Management
  • Billing and Invoicing
  • Schedule Management

References

References are available upon Request

Timeline

Secretary

City of Anaheim
2022.01 - Current

Part-Time Office Specialist 2

City of Anaheim
2017.02 - 2022.01

Hostess

Walt Disney Resort
2014.10 - 2017.08

Part-Time Office Specialist 2

City of Anaheim
2013.12 - 2014.08

No Degree -

Fullerton College

High School Diploma -

Anaheim High School

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Monica Chavez