Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Chesser

Decatur

Summary

Dynamic customer service professional with a proven track record at Publix, excelling in high-pressure environments. Known for enhancing customer satisfaction through effective communication and empathy. Skilled in financial management and operational efficiency, consistently delivering quality results while maintaining reliability and composure. Adept at resolving conflicts and fostering loyalty.

Overview

26
26
years of professional experience

Work History

Customer Service Cashier

Publix
03.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Co-Owner

Indigos
10.2014 - 03.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Customer Service Representative

Alorica
01.2013 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Teller

Regions Bank
10.2010 - 12.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Cell Technician

ITW Paslode
11.1998 - 06.2010
  • Ensured compliance with industry standards and regulations through diligent documentation of work activities and site conditions.
  • Streamlined operations for increased efficiency by implementing standardized processes for cell site equipment installations.
  • Optimized network connectivity with regular testing, analysis, and adjustments to radio frequency parameters.
  • Collaborated with cross-functional teams to successfully complete large-scale projects within tight deadlines.

Education

High School Diploma -

Biggers Reyno High School
Biggers Arkansas
05-1986

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Publix
03.2023 - Current

Co-Owner

Indigos
10.2014 - 03.2023

Customer Service Representative

Alorica
01.2013 - 06.2016

Teller

Regions Bank
10.2010 - 12.2013

Cell Technician

ITW Paslode
11.1998 - 06.2010

High School Diploma -

Biggers Reyno High School

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