Summary
Overview
Work History
Skills
Certification
Timeline
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Monica Chicas

Redwood City,CA

Summary

Security professional seeking greater opportunities where I can apply my education, 5+ years of client-facing experience, and public speaking skills in order to provide high-quality service to the community.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SOC Operator

Exlog
Redwood City, CA
05.2021 - Current
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Performed guard duties by making judgment decisions within proper policy and procedure
  • Kept detailed records of travel itineraries for all employees while highlighting high-risk areas to management.
  • Provided intel analysis of potential impacts to the daily operations both locally and globally.

Security Officer

SIS
Beaverton, Oregon
07.2020 - 12.2020
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Checked and verified photo identification prior to granting facility access.

Security Officer

DPI
Portland, Oregon
01.2020 - 03.2020
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Directed guests around building and answered accessibility questions. Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons

GSOC Operator

LinkedIn
Sunnyvale, CA
09.2018 - 08.2019
  • Facilitate access control compliance when issues are identified and inform employees of strict company guidelines.
  • Kept accurate documentation of all incoming/outgoing phone calls, emails, and incidents reports per shift.
  • Oversaw overnight facility contract workers for all company sites, including overseas.
  • Assisted with bi-weekly systems reports and audits to prevent departmental backlog.
  • Delivered exemplary customer service and support by remaining level-headed in stressful situations.
  • Delivered accurate responses during medical and non-medical emergencies

GSOC Operator

VMware
Palo Alto, CA
04.2018 - 09.2018
  • Provided information and advice to incoming/outgoing customers on company rules and regulations
  • Managed and prioritized various access control requests
  • Answered over the phone inquiries, made referrals to corresponding departments, and investigated
  • complaints made either through email or phone call.
  • Gave accurate response to various alarms throughout the client campus with a coordinated response time of 1.5 minutes.
  • Consolidated all incident response teams documentation notes into one accurate timeline report
  • Guided security officers through monthly active shooter, fire, and medical response drills and advised supervisors on possible improvements
  • Kept updated employee profiles on our security access control system
  • Coordinated and followed up on maintenance issues on behalf of employee

Skills

  • Report writing
  • Emergency Response
  • Property patrol
  • C-Cure 9000
  • Lenel (s2)
  • Ambient
  • Milestone
  • Magic Monitor
  • Leadership skills

Certification

  • BLS certified
  • CPR certified
  • First Aid certified

Timeline

SOC Operator

Exlog
05.2021 - Current

Security Officer

SIS
07.2020 - 12.2020

Security Officer

DPI
01.2020 - 03.2020

GSOC Operator

LinkedIn
09.2018 - 08.2019

GSOC Operator

VMware
04.2018 - 09.2018

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Monica Chicas