Monica Cintron
Kissimmee,FL
Summary
Dynamic professional with extensive experience at USDA/Natural Resources Conservation Services, specializing in conservation practices and contract management. Proven ability to enhance land management through ecological assessments and data analysis. Strong communicator with a commitment to achieving sustainable outcomes and fostering collaborative relationships with stakeholders.
Overview
21
21
years of professional experience
Work History
Collections Specialist
Parallon
Kissimmee, Florida
01.2025 - Current
- Managed customer accounts to resolve outstanding balances effectively.
- Negotiated payment arrangements with clients to facilitate timely collections.
- Collaborated with internal teams to address billing discrepancies and disputes.
- Educated clients about payment options and financial policies clearly.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Claims Adjuster
GEICO
macon, GA
02.2019 - 01.2024
- Investigated incidents by interviewing involved parties and gathering evidence.
- Evaluated claims to determine validity and appropriate coverage.
- Evaluated bodily injury claims for compliance with company policies.
- Reviewed medical records to assess the validity of claims thoroughly.
- Collaborated with medical professionals to obtain necessary documentation.
- Conducted investigations to gather evidence supporting claim decisions comprehensively.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
NRCS Soil Conservation Assistant
USDA/Natural Resources Conservation Services
08.2018 - 02.2019
- Assisted farmers in identifying specific needs to enhance land productivity
- Focused on managing contracts and implementing effective conservation practices
- Performed administrative tasks to streamline office operations and improve efficiency
- Report to the District Conservationist
Detention Officer-Supervisor
Pulaski County Sheriff’s Office
02.2018 - 08.2018
- Supervised daily activities of 3 officers, ensuring strict adherence to protocols.
- Maintained security and safety for all officers and inmates.
- Process paperwork for incoming and releasing of inmates
- Report directly to the Captain/Jail Administrator
- Work with Deputies in the process of booking arrestees
- Ensuring that warrants are received and properly inputted on record
- Assisted Jail Administrator with administrative tasks.
Patient Financial Services-Account Rep
Texas Health Huguley Hospital (Adventist Health Systems)
05.2016 - 09.2017
- Focus on obtaining payment from carriers on patient claims
- Conduct insurance verification for patient claims
- Followed up on Medicare and Medicaid claims to ensure timely processing
- Corrected denied claims and resubmitted for reimbursement
- Follow up with billing and coding if denials on claims
- Review patient claims
- Contact patients on any claim information that needs updating
- Amended registration errors in patient records to maintain accuracy
Sales Associate
Lori’s Gifts
09.2013 - 06.2014
- Greeted customers and determined their needs and wants
- Assessed customer needs for type, quality, and quantity of merchandise
- Recommended merchandise based on individual requirements
- Guided customers on proper utilization and care of merchandise
- Provided advice to clients regarding particular products or services
- Clarified merchandise use and benefits to customers
- Prepared sales contracts and accepted payment through cash, check and credit card
Executive Office Coordinator
Safeguard America
01.2005 - 08.2006
- Planned and managed meetings and conference calls to ensure effective communication and collaboration
- Plan and organize meetings and events
- Scheduled travel, coordinated with travel agency for optimal trip arrangements, and prepared detailed travel expense reports
- Organized and provided documents, reports, and information to department and external clients to enhance accessibility and clarity
- Managed front office operations to ensure smooth daily functioning
- Create and maintain database records
- Process client orders, invoices and payments
Education
Associate of the Arts - Health Care Administration
University of Phoenix
Phoenix, AZBachelor of Science - Health Care Administration, Long Term Care Management
University of Phoenix
Phoenix, AZGeneral Education -
Edison Jr/Sr High School
Lake Station, INComputer Information Systems -
Gary Area Career Center
Gary, INSkills
- Data analysis
- Project management
- Attention to detail
- Effective communication
- Claims processing
- Experience with collections
- Conflict resolution
- Fair debt collections practices
- Claims evaluation
- Claims investigations
References
Available Upon Request
Timeline
Collections Specialist
Parallon
01.2025 - Current
Claims Adjuster
GEICO
02.2019 - 01.2024
NRCS Soil Conservation Assistant
USDA/Natural Resources Conservation Services
08.2018 - 02.2019
Detention Officer-Supervisor
Pulaski County Sheriff’s Office
02.2018 - 08.2018
Patient Financial Services-Account Rep
Texas Health Huguley Hospital (Adventist Health Systems)
05.2016 - 09.2017
Sales Associate
Lori’s Gifts
09.2013 - 06.2014
Executive Office Coordinator
Safeguard America
01.2005 - 08.2006
Associate of the Arts - Health Care Administration
University of Phoenix
Bachelor of Science - Health Care Administration, Long Term Care Management
University of Phoenix
General Education -
Edison Jr/Sr High School
Computer Information Systems -
Gary Area Career Center