KAYLA GLENN
Simpsonville
Summary
Goal-oriented professional specializing in operational standards and employee engagement strategies. Demonstrated success in streamlining information and prioritizing tasks, leading to improved team organization and productivity. Experienced in data mining and statistical analysis, with a strong track record in process automation and operational enhancements. Proven leadership in managing teams and delivering measurable results across diverse projects.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Specialist
Spartanburg Regional
Spartanburg
09.2022 - Current
- Negotiated full balance collection, enhancing revenue recovery efforts.
- Delivered exceptional service during collection calls while maintaining professionalism.
- Processed payments efficiently, applying them accurately to customer balances.
- Achieved performance goals consistently, demonstrating strong results orientation.
- Monitored accounts for compliance with payment plans and identified non-compliances.
- Conducted research on accounts, completing due diligence to resolve collection issues.
- Coordinated with healthcare providers to address billing discrepancies and improve communication.
- Analyzed data trends to inform business decisions and enhance operational strategies.
- Analyzed revenue data to identify trends and patterns for business forecasting.
- Prepared detailed reports on revenue performance for management review.
- Reviewed collected data for inconsistencies and performed necessary corrections.
Medical Billing Administrator
The Onyx Group affiliated with MUSC
Greenville
01.2018 - 09.2022
- Analyzed account information to identify trends and recommend improvement strategies.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Developed and implemented process improvements, enhancing overall operational efficiency.
- Analyzed reimbursement requests for accuracy and compliance with regulatory guidelines.
- Facilitated communication between departments to ensure timely resolution of issues.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Organized information for past-due accounts and transferred to collection agency.
- Maintained high accuracy rate on daily production of completed reviews.
- Submitted and accurately processed insurance claims with related medical code verifications and assessments.
- Handled billing for full complement of practice providers.
- Worked effectively through identifying and resolving patient account needs including patient credits/refunds and balances.
- Communicated with patients and families by phone and preparing and sending out emails, text messages, and letter communications.
- Generated patient financial statements and reports, detailed accounts receivable status.
- Used software system to manage provider schedules and keep calendar organized practice.
- Led training sessions for new staff on billing software and compliance regulations to ensure consistency.
- Analyzed billing data to identify trends and recommend strategies for increased revenue cycle efficiency.
- Provided data-driven solutions to support decision making.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
Office Coordinator
Café Enterprises
Greenville
05.2012 - 01.2017
- Managed accounts payable, accounts receivable, bank reconciliations, and payroll functions efficiently.
- Coordinated preparation of month-end reports related to accounts payable activities.
- Supported onboarding process for new employees by compiling necessary documentation.
- Created and maintained both paper and electronic filing systems for accurate record-keeping.
- Provided assistance to accounts payable and receivable staff as required.
- Streamlined scheduling and appointment coordination for staff members.
- Ensured effective maintenance of filing systems to uphold organized documentation practices.
Education
SQL Data Science -
University of California, Davis
Davis, CA10.2025
No Degree - Completion of Instruction in AAPC Coding Course
Greenville Technical College
Greenville, SC01.2023
Bachelor of Science - Health Science
North Greenville University
Tigerville, SC05.2019
High School Diploma -
Chapman High School
05.2013
Skills
- Analytical and critical thinking
- Medical terminology
- Computer proficiency
- Medical billing and collections
- Benefits explanation
- Microsoft Office suite
- Excel expertise
- Leadership skills
- Time management
- Administrative support
- Data research and analysis
- Account reconciliation
- SQL proficiency
- Database management
- Performance data synthesis
- Data science methodologies
- Data analysis techniques
- Regulatory compliance
- Medical coding
- Data analysis
Certification
- CPR Certified, North Greenville University
- BLS Certified, North Greenville University
Timeline
Collections Specialist
Spartanburg Regional
09.2022 - Current
Medical Billing Administrator
The Onyx Group affiliated with MUSC
01.2018 - 09.2022
Office Coordinator
Café Enterprises
05.2012 - 01.2017
SQL Data Science -
University of California, Davis
No Degree - Completion of Instruction in AAPC Coding Course
Greenville Technical College
Bachelor of Science - Health Science
North Greenville University
High School Diploma -
Chapman High School