Nicole Scarafile
NJ
Summary
Demonstrates strong expertise in dispute resolution and payment processing, contributing to financial integrity and customer relationship management. Proficient in accounts reconciliation and compliance, with a focus on optimizing internal controls and preventing discrepancies. Strong background in the telecommunications industry, enhancing service quality and collection effectiveness.
Overview
8
8
years of professional experience
Work History
Collections Specialist
MacGregor USA
03.2024 - Current
- Communicated with clients on overdue accounts professionally, fostering positive relationships.
- Resolved disputes and managed customer accounts efficiently to enhance payment processes.
- Reviewed delinquent accounts and contacted customers via phone, email, or mail for negotiations.
- Coordinated payment plans to facilitate compliance and improve collection outcomes smoothly.
- Processed payments and maintained accurate records regularly, ensuring financial integrity.
- Reviewed account statements for accuracy, ensuring clarity to prevent discrepancies.
- Utilized CRM software to track interactions and updates, enhancing client management.
- Developed relationships with debtors, encouraging timely payments and reinforcing service quality.
ACCOUNTS RECONCILIATION, GLASSER AND GLASSER PLC
GLASSER AND GLASSER PLC
05.2022 - 01.2024
- Accounting Clerk Assistance Manager
- Accounting Clerk Team Lead
- Create and send daily remittance advice for remittances. (5+ accounts daily)
- Created and sent daily cost invoices. (5+ accounts daily)
- Facilitated daily remittance transactions, ensuring timely cash flow and accurate record-keeping.
- Managed the processing of cost invoices to maintain financial records.
- Processed Insufficient Fund reporting.
- Prepared court cost checks for legal expenses.
- Executed weekly/monthly client account audits to ensure accuracy and compliance.
- Communicated with clients regarding account issues.
- Bank Reconciliation Specialist
- Developed new reconciliation SOP for 13+ accounts to streamline processes.
- Monitor all banking activities to detect irregularities.
- Provide feedback to the accounting department on how to improve internal controls, and pinpoint areas where risks relating to banking transactions can be minimized.
- Provide documentation for the purpose of supporting all financial transactions.
- Prepare monthly bank reconciliation reports regarding all cash deposits to the bank(s).
- Assist auditors – internal and external – with documentation required for the auditors to do their job satisfactorily.
- Perform the reconciliation and verification of accounts regarding cash at hand and cash at bank.
- Reconcile and process transactions that are complex in nature.
- Reconcile and rectify all ledger accounts.
- Reconcile accounts that fall into receivable records with the cost invoices.
- Follow up all transactions continuously and provide updates to management.
- Adhere to corporate standards and procedures in all reconciliation activities.
- Improve personal skill set regarding software proficiency, financial analysis and data processing.
- Perform all other related duties as assigned to meet the needs of the organization.
SALES CONTRACTS SPECIALIST
ALLIED TELECOM GROUP
12.2019 - 05.2022
- Manage the daily workflow of new sales orders and other contract administration tasks
- Work closely with sales, sales operations, and service delivery to ensure that all client orders are submitted accurately and timely
- Process contracts and orders and ensure all required documentation is in place and in compliance with Policy
- Managed revenue contract review process, ensuring draft contracts met accounting, pricing, and compliance standards.
- Determine root cause of potential contract issues, determine and report reasons for variances, and implement policies and controls to maximize accuracy of contracts and new recurring revenue reporting
- Review and interpret ICB orders and customer agreements to identify and summarize provisions which have an impact on revenue.
- Provide backup support to Manager during contract negotiations between Sales and Legal and provide suggestions and assistance to ensure proper revenue recognition and compensation
- Conduct recurring audits of active accounts to ensure that all current customers' contracts are uploaded
- Maintain Terms and Conditions object in ContractWorks, to build boilerplate language templates
- Creation of all orders for installs upgrades, renewals, downgrades, and terminations
- Processed daily sales orders and contracts, ensuring timely and accurate submissions.
- Process all contact change requests to include update of Salesforce, Rev.i.o, and IPv4
- Provide EOM reporting to management, including On Hold Trends, Sales Quota (including write-downs and renewals)
CLIENT SUCCESS MANAGER
ALLIED TELECOM GROUP
06.2018 - 12.2019
- Contact Clients quarterly to ensure satisfaction.
- Conducted client satisfaction follow-up calls post-service installation to ensure positive experience
- Complete first invoice review call with Client
- Review Clients first invoice upon completed install before it is sent to Client
- Perform monthly billing calls to ensure payment is received.
- Perform monthly Collection Billing calls on past due payments.
- Complete quarterly, and ad-hoc, audits of Clients account
- Update CRM to include all pertinent customer information
- Coordinated with operations, finance, and support teams to resolve client requests, ensuring resolution met client satisfaction
- Collaborated with inside sales team to enhance client retention and support new business opportunities
- Process all client contracts for Sales.
Education
General Education -
College of Southern Maryland
La Plata, MD06-2018
High School Diploma -
Westlake High School
Waldorf, MD05-2015
Skills
- Debt negotiation
- Collections strategy
- Customer account management
- Client communication
- Accounts reconciliation
- Financial analysis
- Regulatory compliance
- Data analysis
- CRM management
- Report generation
- Microsoft Office
- SAP knowledge
Timeline
Collections Specialist
MacGregor USA
03.2024 - Current
ACCOUNTS RECONCILIATION, GLASSER AND GLASSER PLC
GLASSER AND GLASSER PLC
05.2022 - 01.2024
SALES CONTRACTS SPECIALIST
ALLIED TELECOM GROUP
12.2019 - 05.2022
CLIENT SUCCESS MANAGER
ALLIED TELECOM GROUP
06.2018 - 12.2019
General Education -
College of Southern Maryland
High School Diploma -
Westlake High School