Donnie Hicks
Spring
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering several years of success in sales and service positions.
Overview
10
10
years of professional experience
1989
1989
years of post-secondary education
Work History
Collections Specialist
Pentagroup Financial
Houston
07.2007 - 12.2012
- Managed customer accounts to ensure timely collection of outstanding debts.
- Communicated directly with clients to resolve payment issues and negotiate terms.
- Reviewed account histories to identify patterns and potential delinquency risks.
- Maintained and went above and beyond monthly budget goals.
Collections Specialist
Law Office of Richard Clark
Houston
12.2004 - 02.2007
- Managed customer accounts to ensure timely collection of outstanding debts.
- Communicated directly with clients to resolve payment issues and negotiate terms.
- Reviewed account histories to identify patterns and potential delinquency risks.
- Maintained and exceeded monthly budget goals.
Collections Specialist
L.T.D. Financial Services
Houston
08.2002 - 10.2004
- Managed customer accounts to ensure timely collection of outstanding debts.
- Communicated directly with clients to resolve payment issues and negotiate terms.
- Reviewed account histories to identify patterns and potential delinquency risks.
Education
Jack Yates High School
Houston, TXSkills
- Account management
- Debt negotiation
- Risk assessment
- Collections strategy
- Multi-tasking
- Customer relations
Timeline
Collections Specialist
Pentagroup Financial
07.2007 - 12.2012
Collections Specialist
Law Office of Richard Clark
12.2004 - 02.2007
Collections Specialist
L.T.D. Financial Services
08.2002 - 10.2004
Jack Yates High School