MONICA CONTRERAS MEDINA
Denver,CO
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Worldwide flight services
Denver, CO
01.2024 - 01.2026
- Delivered exceptional customer service, enhancing passenger satisfaction.
- Resolved passenger issues swiftly, boosting loyalty and retention.
- Managed baggage handling, minimizing loss and damage incidents.
- Achieved recognition for outstanding service in quarterly performance reviews.
Dental Assistant
Comfort Dental
Thornton, CO
05.2022 - 11.2024
- Enhanced patient satisfaction scores to 95% through excellent care.
- Implemented digital record-keeping, improving data accuracy by 40%.
- Educated patients on oral hygiene, increasing treatment acceptance rates.
- Maintained a sterile environment, ensuring 100% compliance with safety standards.
Cashier/customer service
Snarfs
Denver, CO
02.2019 - 09.2021
- Utilized POS systems proficiently, streamlining checkout processes.
- Trained new staff, improving team performance and service quality.
- Delivered exceptional customer service, boosting satisfaction scores by 20%.
- Resolved customer inquiries, enhancing loyalty and repeat business.
- Managed inventory effectively, minimizing stock discrepancies.
Timeline
Passenger Service Agent
Worldwide flight services
01.2024 - 01.2026
Dental Assistant
Comfort Dental
05.2022 - 11.2024
Cashier/customer service
Snarfs
02.2019 - 09.2021