Monica Cruz
Florence,WI
Summary
Dynamic Certified Clinical Medical Assistant with extensive experience at Hope Health Clinic, adept at enhancing patient outcomes through effective communication and education. Proficient in venipuncture and HIPAA compliance, I excel in fostering rapport with diverse patients while streamlining appointment processes to improve clinic efficiency. Committed to continuous professional development in clinical practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Hope Health Clinic
05.2021 - 05.2025
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Taught patients about medications, procedures, and care plan instructions.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Certified Clinical Medical Assistant
McLeod Health Medical Center
11.2015 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Assistant Manager
Lendmark Financial
03.2013 - 09.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Organized company-wide events aimed at boosting morale and fostering teamwork among employees from different departments.
- Enhanced loan processing efficiency by streamlining documentation and application procedures.
- Resolved complex issues related to borrower qualifications or property evaluations using critical thinking skills and detailed research.
Education
High School Diploma -
Roosevelt High
Fresno, CA01-1996
Skills
- HIPAA regulations knowledge
- Vaccine administration
- Skilled in venipuncture
- Monitoring of vital signs
Accomplishments
- Recognized for outstanding dedication to patient care.
- Completed [Number] clinical hours in diagnostic and portable X-rays.
- Reduced turnaround time on lab results by [Number]%.
- Took approximately [Number] X-rays per day.
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
Interests
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Environmental Stewardship
- Fundraising Events
Timeline
Certified Clinical Medical Assistant
Hope Health Clinic
05.2021 - 05.2025
Certified Clinical Medical Assistant
McLeod Health Medical Center
11.2015 - 04.2021
Assistant Manager
Lendmark Financial
03.2013 - 09.2016
High School Diploma -
Roosevelt High
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