Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Monica Cruz-Febres

Monica Cruz-Febres

Altamonte Springs,FL

Summary

Dedicated healthcare professional with a proven track record in administrative roles, thriving in dynamic healthcare environments. Expertise in managing patient records and providing essential support to medical staff, contributing to enhanced operational efficiency. Recognized for reliability and adaptability, fostering a collaborative team atmosphere while consistently delivering exceptional results. Committed to driving improvements in patient care and administrative processes through proactive problem-solving and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unit Secretary

Encompass Health Rehab Hospital
04.2020 - 09.2022
  • Unit Secretary/RNT/Front desk receptionist
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.

One-On-One Nurse Assistant

BrightStar Care
10.2018 - 01.2020
  • One-On-One Nurse Assistant
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.

CNA/ Private Patient Care

Private Nurse Assistant
02.2017 - 08.2019
  • CNA/Patient care
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Laboratory Technician (Phlebotomy)

Lake Technical College
Eustis, FL
06.2018

Articulated Nursing Assistant (CNA)

Lake Technical College
Eustis, FL
12.2017

CNA/MA/HHA

Southern Technical Institute
Tavares, FL
05.2017

Biological Sciences

San Luis Gonzaga University
12.1992

Skills

  • Unit secretary training
  • Medical office administration
  • Medical records maintenance
  • Patient care
  • Maintaining confidentiality
  • Complex Problem-solving
  • Vital signs monitoring

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician

LANGUAGES

English & Spanish

Timeline

Unit Secretary

Encompass Health Rehab Hospital
04.2020 - 09.2022

One-On-One Nurse Assistant

BrightStar Care
10.2018 - 01.2020

CNA/ Private Patient Care

Private Nurse Assistant
02.2017 - 08.2019

Articulated Nursing Assistant (CNA)

Lake Technical College

Biological Sciences

San Luis Gonzaga University

Laboratory Technician (Phlebotomy)

Lake Technical College

CNA/MA/HHA

Southern Technical Institute

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